SyracuseRecruiter Since 2001
the smart solution for Syracuse jobs

Client Service Representative I

Company: CIOX Health
Location: Binghamton
Posted on: June 17, 2019

Job Description:

Overview This is an entry level position responsible for processing all release of information (ROI) specifically medical record requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations. Responsibilities - Receives incoming requests for information and responds to requests by opening mail, assisting walk-ins and telephone inquiries, and retrieving facsimile inquiries in a timely manner. - Date stamps all requests and highlights pertinent data to facilitate processing. - Validates requests and authorizations for release of medical information according to established procedures and HIPAA guidelines. - Completes release of information requests including retrieving patient's medical charts and returning charts, copying/scanning medical records accurately and correctly, according to requests, established procedures, and established standards of quality and productivity; and electronically transmits medical record to processing operations. - Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing. - Maintains equipment in excellent operating condition (inside and out) and troubleshoot equipment issues with assistance from the Help Desk department. - Provides excellent customer service by being attentive, respectful and professional at all times; insures understanding of customer request and follows-through as promised; being proactive in identifying and addressing member concerns, or problems. - Demonstrates helpful and effective telephone etiquette and customer service skills by providing appropriate information to callers. - Maintains a neat, clean, and professional personal appearance and observes the dress code established by the Company or the member facility. - Maintains a clean and orderly work area, insures that records and files are properly stored before leaving area, and insures adequate supplies to meet customer requests. - Maintains working knowledge of the current state laws regarding fee structure, and HIPAA regulations as well as facility policies and procedures in regards to release of information. - Ability to maintain regular attendance and punctuality as scheduled. Notifies Manager, Operations and/or Supervisor if unable to adhere to daily schedule. - Adheres to all Company time and attendance policies or applicable law covering meal breaks and rest periods. Records all accurate work hours in the Company's designated time keeping system daily and adheres to the Company's overtime policy and procedures for requesting time off or change in schedule. - Works within scope of position and direction; willingly accepts assignments and is available to take on additional member facilities and assist with ROI backlogs. - Performs responsibilities in accordance with the Company's and member facilities policies and procedures and state and federal labor regulations and works to minimize confidentiality breaches. - Maintains confidentiality, information security and ethical behavior when handling all Company and medical records information during transport, storage and disposal. Will not remove medical records information from member site unless written authorization is provided by the facility's HIM Director, Company Manager and/or Supervisor and Vice President of Operations. - Attends and participates in required educational training sessions and staff meetings as scheduled and assigned. - Ability to adapt to change and respond to difficult and challenging situations in a professional manner. - Accepts new assignments willingly to meet business needs. - Communicates with Manager on an on-going basis, providing information and data as requested including member's changing needs and requests. - Promptly reports to Manager any customer service concerns and/or any potential HIPAA violations whether actual or perceived. - Informs Manager of site or work difficulties, special project requests from facility, and fluctuating volume in daily workload. - Ability to accurately and efficiently utilize a computer for data input, retrieval of data and all other tasks associated with release of information services and time reporting. - Ability to work with minimum supervision, organize workload and prioritize work tasks to meet production goals. - Ability to recognize emergency situations within context of job duties and communicate potential issues to Supervisor and/or Manager, Operations. - Maintains knowledge of safety procedures to ensuring a safe work environment and reports safety concerns to Supervisor and/or Manager, Operations - Maintains a current and valid driver's license and insures personal automobile insurance is in force and will be maintained, in at least the amounts required by state law, on any automobile or transportation that is use in connection with Company duties. - Checks the Company's and other assigned email and communication systems such as REP Online and member assigned email on a daily basis. Utilizes assigned tools within established guidelines. Performs other tasks as assigned including but not limited to working at facilities within 50 miles of principal site as business needs arise. - Adheres to the Company's Code of Conduct and business standards. Qualifications - A High School Diploma or GED is required. - Must be able to communicate effectively in the English language. - Administrative experience in an office setting; previous release of information, medical records, or other related experience in a healthcare environment is preferred. - Proven customer service experience and/or training. - Ability to effectively use computer software and technology as required by the member facility including Microsoft Word and Excel - Ability to understand and become knowledgeable of Release of Information standards, policies & procedures and HIPAA regulations and to complete work in compliance of these and other standards. - Ability to read and comprehend simple, healthcare terminology - Effective verbal and written communication skills. - Effective organizational skills a must - Ability to use fax, copier, microfilm machine, and multiline phone system and other required work tools Job ID: 2019-8274 For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more. Ciox Health We are your trusted partner in the management of protected health information. We have the industry's broadest provider network and capabilities in release of information, record retrieval, and health information management. CIOX Health facilitates and manages the movement of health information. Contact Info - Binghamton, NY

Keywords: CIOX Health, Syracuse , Client Service Representative I, Sales , Binghamton, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Outside Sales/Route Sales Manager - Full Training
Description: Build a Great Career and a Great Life.Sales job title: Outside Sales/Route Sales Manager - Full TrainingFeel the freedom independence of managing your own protected route selling our National brands. (more...)
Company: Mac Tools
Location: Syracuse
Posted on: 07/17/2019

Western New York Sales Representative
Description: Position:----------------------------------------------Sales RepresentativeTerritory: Western New YorkJob Classification:------------------------------Full-Time, Year-RoundReports to:------------------------------------------Regional (more...)
Company: Troegs Brewing Company
Location: Rochester
Posted on: 07/16/2019

AVON Independent Sales Representative- Work from Home/ Start your Glam Gig
Description: Work from Home - Avon Sales Representative br About the Job br Work when you want and where you want. - make your own schedule. br Whatever your background, whether you come from Customer Service, (more...)
Company: Avon
Location: Rochester
Posted on: 07/17/2019


Best Buy Sales Consultant -Home Theater, Magnolia Home Theater
Description: BR Job Title: Best Buy Sales Consultant - Home Theater, Magnolia Home Theater Job Category: Sales Location Number: -Henrietta-Store Job Description: What does a Best Buy Sales Consultant in (more...)
Company: Best Buy
Location: Rochester
Posted on: 07/17/2019

Office Manager/Sales
Description: Office Manager/SalesCBRE-Syracuse - Syracuse NY 50,000 - 56,000 per year, plus commission bonus incentive available CBRE-Syracuse, an affiliate office of CBRE, Inc. for over 20 years, a dominant player (more...)
Company: CBRE-Syracuse
Location: Syracuse
Posted on: 07/16/2019

Part-time Rental Sales Associate
Description: If you're looking for a sales and customer service career with high earning potential in a retail counter environment, this is a great option for you Bring Your ---A' Game and we'll help you reach your (more...)
Company: Avis Budget Group
Location: Syracuse
Posted on: 07/16/2019

Licensed Real Estate Sales Agent
Description: Licensed Real Estate Sales Agent Keller Williams Realty is searching for licensed real estate agents and those interested in building a career in real estate. KW is the 1 real estate company in the world (more...)
Company: Keller Williams Realty
Location: Rochester
Posted on: 07/16/2019

Call Center Sales Representative - Night Shift
Description: Job Description br br Are you looking for something more than a job At DialAmerica, we want to make sure that work is more than just a four-letter word. We want you to be part of something that you (more...)
Company: DialAmerica
Location: Rochester
Posted on: 07/16/2019

Sales Executive, PL
Description: Sales Executive, PL, 21276BR, Rochester, NY, USMenu ToggleMenu Hide Home Life at Travelers About Us The Travelers Experience Why Travelers Community Involvement Benefits Diversity Experienced Professionals (more...)
Company: Travelers Insurance
Location: Rochester
Posted on: 07/16/2019

AVON Independent Sales Representative- Work from Home/ Start your Glam Gig
Description: Work from Home - Avon Sales Representative br About the Job br Work when you want and where you want. - make your own schedule. br Whatever your background, whether you come from Customer Service, (more...)
Company: Avon
Location: Binghamton
Posted on: 07/17/2019

Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

Syracuse RSS job feeds