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Customer Service / Inside Sales Manager

Company: Marathon Energy
Location: Syracuse
Posted on: June 14, 2019

Job Description:

Job Summary: An amazing opportunity to join one of the top 5 largest ESCOs in NY in high growth mode! Marathon Energy is seeking a positive, goal-oriented Inside Sales Manager in its Syracuse office. Ideal candidate must have exceptional ability to lead, motivate, and manage a team responsible for customer care and sales/retention. Candidate must possess excellent inside sales, customer service, communication, listening, time-management skills, and be a team player. Responsibilities will include handling incoming calls and making outbound calls to acquire, retain, and upsell customers and prospects, as well as manage, coach and train call center representatives on an ongoing basis. Additionally, candidate must know how to use Microsoft Word and Excel. Multi-tasking is a must! Company offers a competitive salary based on experience plus commissions and bonus, full benefits, and contribution to 401K plan. Responsibilities and RequirementsLead inside sales team to achieve company goals for new sales and customer retention Monitor all customer service concerns and provide assistance to team members as neededDevelop & coach team members in customer care and sales performance Provide real-time training and coaching throughout the dayListen to recorded calls for training purposesMotivate and encourage agents through positive communication and feedbackField incoming calls from current customers and prospects Resolve customer issues and field escalated issues from team Ensure call center team is consistently providing superior level of customer serviceStrive to find ways for continued improvements in effectiveness and efficiency Generate reports and communicate results to team and to other company managersAssist team in making outbound calls to targeted groups to acquire new customers and retain existing ones Maximize the customer experience across all touch points Create exceptional experience for all customers Required Skills & Personal Attributes. Ideal candidate MUST:Be a natural leader with the exceptional ability to manage, motivate and coach a teamPosses superior communication skills, both spoken and writtenEnjoy working with customers, and responding promptly to their needsHave a proven sales track record with strong sales and negotiation skills Be able to adapt to frequent changes or unexpected events while yielding an effective outcomeBe flexible and able to multi-task Be goal oriented and self-motivatedPossess a positive, can-do attitude

Keywords: Marathon Energy, Syracuse , Customer Service / Inside Sales Manager, Sales , Syracuse, New York

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