Hotel Front Desk Agent
Company: Red Roof Inn - Syracuse
Posted on: January 26, 2023
Hotel Front Desk/Night Audit
The Front Desk is responsible for maintaining positive guest
interactions while courteously responding to their needs and
requests for necessary service transactions, and tasks. This
position is critical to ensuring quality service to our guests and
upholding hotel standards while working with other members of the
hotel, maintaining room quality as well as safety and security of
--- Welcome guests with friendly greetings and smiles and perform
all guest-related services. (i.e. wake up/courtesy calls; handle
concerns/complaints/requests; provide coffee/newspaper and location
information; keep the lobby clean and orderly).
--- Handle reservation requests; check guests in/out; handle guest
accounting and cashier functions.
--- Make, change and monitor reservations; review and report rate
availability using the front desk computer system; update and
monitor room status, and promote future sales.
--- Maintain confidentiality of guest information and pertinent
--- Perform daily cash count; prepare bank deposits and review
--- Complete reporting for daily occupancy/revenue, weekly inn
operations, expenditures ledger and update corporate memorandum
and/or operations manuals.
--- Communicate with Inn Management and other employees, as needed,
about problems, requests and/or concerns regarding guests or
--- Work with housekeeping to communicate checkouts, stay-overs,
sleepers, skips, rooms cleaned, and rooms in need of
--- Cross-train in all front desk shifts and other departments in
the hotel; Train new hires in front desk functions.
--- Night Audit shift requires daily reconciliation of transactions
and preparing audit packages for hotel Management approval.
--- Comply with all OSHA standards.
--- Provide special services for guests upon request.
--- Assist in coordinating special events (i.e. holiday gatherings,
bus tours, on-site, etc.).
--- Performs other duties as assigned. -
--- 1-2 years in a previous customer service position
--- Basic office skills (i.e. math, cash handling, computer skills,
--- Must maintain a professional appearance in the provided uniform
with a consistently friendly attitude toward guests and staff.
--- Must be able to easily and frequently change from one task to
another while operating a computer and/or switchboard and work with
--- Basic English communication (verbal and written) skills are
--- May be required to work nights, weekends and/or holidays.
At Red Roof Inn our goal is to make sure that our guests have a
great experience and it all could start with you.
Keywords: Red Roof Inn - Syracuse, Syracuse , Hotel Front Desk Agent, Sales , Syracuse, New York
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