Call Center Sales Representative ($18 PH)
Posted on: November 26, 2022
Our agents earn an hourly base pay of $18.00 along with
lucrative commission and incentives for a target hourly earnings of
$32.62/hour or $67,861 annually. Top performers can earn $99,200,
plus incentives. You may also qualify for free internet, TV and
phone services (restrictions do apply).
The Small and Medium Business (SMB) Sales Representative position
is a consultative inbound & outbound sales position within our
Spectrum Business organization. Individuals in this position
receive leads via direct phone calls for Voice, Data and Video
sales to existing and prospective customers. Sales Representatives
interface with business owners, property owners, management
companies and IT consultants to identify needs and recommend
customer centric solutions.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and
enhance the customer experience.
Respond to inbound sales calls promptly and efficiently, as
outlined by the required call handling metrics, to include
productive time, schedule adherence, handle time, and after call
Develop and deliver complex sales proposals to prospective
customers and maximize additional revenue from existing customers
by selling incremental products and services through use of
recommended sales techniques.
Maintain all sales databases necessary to report sales activity and
Work with Spectrum Business support groups to complete sales and
resolve customer issues.
Determines serviceability of client location and whether
construction is required and obtains construction estimate using
Offers bundled telephony, data, and video, as well as other
Spectrum Business products to current customers.
Educates customers in the use of installed products, service
offerings, billing, charges, and product features.
Maintain current knowledge of technical information regarding
Spectrum Business services and solutions, including telephony,
data, wireless, and video services.
Attends job-related training that may include refresher training,
product training, and service updates as required by
Handle multiple tasks simultaneously: listening, answering
questions, viewing multiple windows and order entry.
Establish and maintain a high level of customer satisfaction,
professionalism and courtesy during all sales transactions.
Consistently meet or exceed monthly sales goals by utilizing
call-flow driven consultative sales approach.
Follow-up with customer requests via telephone or email when
Acquire and demonstrate thorough knowledge of competitors' pricing,
packaging and products to discuss side by side comparisons of
Spectrum Business' and competitors' products and services.
Promote and communicate current marketing campaigns and
Perform other duties as required by supervisor.
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Experienced high performing sales professional with a proven track
record of results over an extended period
Demonstrated working knowledge of cable communications products and
services to include video (TV), data (internet) and voice
Ability to work variable hours; may include nights, weekends, and
High school diploma or equivalent
Preferred Skills/Abilities and Knowledge
Effective verbal, written and interpersonal communication
Ability to communicate with customers and colleagues in a clear,
straight forward and professional manner
Ability to use personal computer and appropriate software
applications to include billing system and other role-related
Proven skill in adaptability, high impact communication,
multi-tasking, reasoning, and tolerance for a structured work
Ability to prioritize and organize effectively
Preferred Related Work Experience and Number of Years
Sales experience preferably selling Voice, Data, and Video
solutions in the small and mid-sized business market - 2+
Call Center sales experience preferably in a business-to-business
and/or telecommunications industry. - 2
Call Center environment SIB130 328049 328049BR
Keywords: SPECTRUM, Syracuse , Call Center Sales Representative ($18 PH), Sales , Syracuse, New York
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