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Customer Service Billing Agent

Company: Spectrum
Location: East Syracuse
Posted on: November 26, 2022

Job Description:

Courteous communicator. Confident problem solver. Active listener. If this sounds like you, working on Spectrum's Community Solutions Billing team may be the right next step in your career.

Our Community Solutions team keeps more than 9 million customers connected, including residents of apartments, HOAs, senior living properties, off-campus student housing, RV parks, and marinas. In this professional Customer Service Billing & Sales Rep role, you'll interact with residents living within multiple dwelling unit (MDU) communities that already have exclusive agreements with Spectrum.


Spectrum is America's fastest-growing TV, Internet, and Voice provider. By understanding our high-quality products and services, you'll evaluate and discuss the benefits and available upgrades to new and existing customers. When you grow our network, the company grows, and your career will grow, too!


--- Representing a Fortune 100 company and market leader
--- Establishing rapport with and educating customer
--- Assessing customers' needs, selling the right technology solutions, and ensuring customers understand our bulk community agreements
--- Acting as a consultant when evaluating and discussing Spectrum's products and services
--- Creating best-in-class customer experiences and developing long-term relationships to retain customers while taking the opportunity to upsell

We're a fast-paced Billing & Sales team working inside our 24/7 bustling call centers. On any given day, you will handle billing or support inquiries, grow customer accounts, overcome objections, and work towards meeting and exceeding sales goals. Depending on your schedule, hours may vary and may include weekends and holidays. If you're consultative and enjoy providing exceptional customer service, you'll feel at home with Spectrum's Community Solutions.


Required Qualifications:

--- Education: High School diploma or equivalent
--- Experience: 6+ months of customer service experience
--- Skills: Effective communication, customer service, multi-tasking, and problem solving skills
--- Abilities: Sound judgement, motivated, results-driven, works well under pressure

Preferred Qualifications:

--- Experience working in a call center environment
--- Sales experience


--- Dynamic Growth: We invest in your learning by providing paid training and opportunities to move up within the company
--- Competitive Pay: Earn an hourly base pay starting at $20.00 per hour along with commissions.
--- Supportive Teams: We collaborate and encourage one another, offer coaching sessions, and want to see you succeed
--- Total Rewards: Our comprehensive benefits are among the best in the industry including complementary Spectrum services

Apply now, connect a friend to this opportunity or sign up for job alerts!

Job Type: Full-time

Pay: From $20.00 per hour

* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Employee discount
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Parental leave
* Tuition reimbursement
* Vision insurance
* 10 hour shift
* 8 hour shift
* Evening shift
* Holidays
* Weekend availability
Supplemental pay types:
* Commission pay

Ability to commute/relocate:
* East Syracuse, NY 13057: Reliably commute or planning to relocate before starting work (Required)

* High school or equivalent (Required)

Shift availability:
* Day Shift (Preferred)
* Night Shift (Preferred)

Work Location: One location%58047475%

Keywords: Spectrum, Syracuse , Customer Service Billing Agent, Sales , East Syracuse, New York

Click here to apply!

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