Sales Manager
Company: Marriott Syracuse Downtown
Location: Syracuse
Posted on: August 7, 2022
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Job Description:
We offer FREE parking, FREE staff meal, competetive Paid Time
Off, paid Holidays, an amazing benefits package including generous
employer medical & dental contribution, paid life insurance, vision
& much more! We also offer Marriott discounts Worldwide!
JOB OVERVIEW: Manage accounts to achieve guest satisfaction and to
solicit past and new business to ensure all revenue goals are
achieved or exceeded.
REPORTS TO: Hotel Manager
ESSENTIAL JOB FUNCTIONS:
-Move throughout property to conduct site inspections. Maximize
revenue by selling all facets of the hotel, both orally and in
written form to previous, current and potential clients.
-Handle account details so that all pertinent aspects of
solicitation and closing are complete and documented. Coordinate
various departments' participation in servicing account
-Prepare proposals & contracts
-Develop and conduct persuasive verbal sales presentations to
prospective clients.
-Travel locally to conduct outside calls, promote the hotel and
review competition.
-Prepare information for, meet with and entertain clients as deemed
appropriate by potential business from that account.
-Represent hotel at trade shows. Set up exhibits which may involve
bending, stooping, lifting and reaching overhead.
-Prepare information for, meet with and entertain clients as deemed
appropriate by potential business from that account.
-Develop and maintain relationships with key clients in order to
produce groups and convention business, to include room sales, food
and beverage sales, catering/banquet services.
-Attend on site and off site sales blitzes & hotel tours.
-Attend outside networking functions such as luncheons, chamber
events, or other community/business based networking receptions
-Soliciting new accounts to meet and exceed revenue goals.
-Responds quickly to guest requests in a friendly manner. Follows
up to ensure guest satisfaction.
-Communicate both verbally and in writing to provide clear
direction to staff.
-Comply with attendance rules and be available to work on a regular
basis.
-Perform any other job related duties as assigned.
REQUIRED SKILLS AND ABILITIES:
Must have the ability to communicate in English. Self-starting
personality with an even disposition. Maintain a professional
appearance and manner at all times. Can communicate well with
guests. Must be willing to "pitch-in" and help co- workers with
their job duties and be a team player. Knowledge of a hotel
structure and how all departments interact. Ability to effectively
communicate with customers in a friendly and positive manner, in
order to solicit business, meet client needs and resolve
complaints. Ability to move throughout the hotel to conduct site
inspections.
PERFORMANCE STANDARDS
Customer Satisfaction:
Our customers are what we are about. One of the keys to a positive
guest experience is positive interaction with Crescent staff. It is
essential that you remain professional at all times, and that you
treat all guests and associates with courtesy and respect, under
all circumstances. Every Crescent associate is a guest relations
ambassador, every working minute of every day.
Work Habits:
In order to maintain a positive guest and associate experience,
your work habits should always meet and strive to exceed hotel
standards for work procedures, dress, grooming, punctuality and
attendance. You should be adaptable to change in your work area and
in hotel procedures with a willingness to learn new skills and/or
improve existing ones, have the ability to solve routine problems
that occur on the job and ask for help whenever you are not sure
how to do something.
Safety & Security:
The safety and security of our guests and associates is of utmost
importance to Crescent. Every Crescent associate should adhere to
the hotel security policies and procedures, particularly regarding
key controls, lifting heavy objects, using chemicals, and
effectively reporting safety hazards and safety concerns.
Keywords: Marriott Syracuse Downtown, Syracuse , Sales Manager, Sales , Syracuse, New York
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