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Sales Manager

Company: Marriott Syracuse Downtown
Location: Syracuse
Posted on: August 7, 2022

Job Description:

We offer FREE parking, FREE staff meal, competetive Paid Time Off, paid Holidays, an amazing benefits package including generous employer medical & dental contribution, paid life insurance, vision & much more! We also offer Marriott discounts Worldwide!

JOB OVERVIEW: Manage accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded.

REPORTS TO: Hotel Manager


-Move throughout property to conduct site inspections. Maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current and potential clients.

-Handle account details so that all pertinent aspects of solicitation and closing are complete and documented. Coordinate various departments' participation in servicing account

-Prepare proposals & contracts

-Develop and conduct persuasive verbal sales presentations to prospective clients.

-Travel locally to conduct outside calls, promote the hotel and review competition.

-Prepare information for, meet with and entertain clients as deemed appropriate by potential business from that account.

-Represent hotel at trade shows. Set up exhibits which may involve bending, stooping, lifting and reaching overhead.

-Prepare information for, meet with and entertain clients as deemed appropriate by potential business from that account.

-Develop and maintain relationships with key clients in order to produce groups and convention business, to include room sales, food and beverage sales, catering/banquet services.

-Attend on site and off site sales blitzes & hotel tours.

-Attend outside networking functions such as luncheons, chamber events, or other community/business based networking receptions

-Soliciting new accounts to meet and exceed revenue goals.

-Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.

-Communicate both verbally and in writing to provide clear direction to staff.

-Comply with attendance rules and be available to work on a regular basis.

-Perform any other job related duties as assigned.


Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Knowledge of a hotel structure and how all departments interact. Ability to effectively communicate with customers in a friendly and positive manner, in order to solicit business, meet client needs and resolve complaints. Ability to move throughout the hotel to conduct site inspections.


Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

Keywords: Marriott Syracuse Downtown, Syracuse , Sales Manager, Sales , Syracuse, New York

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