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Front Desk Agent at Ithaca Marriott Downtown on the Commons

Company: Ithaca Marriott Downtown on the Commons
Location: Ithaca
Posted on: August 6, 2022

Job Description:

Job Description Ithaca Marriott Downtown On The Commons is looking for a Front Desk Agent to join our team. Our ideal candidate is attentive, motivated, and engaged. Responsibilities Greet and register guests, provide prompt and courteous services, and close out guest accounts upon completion of stay. Assist guests efficiently and courteously in all functions, while projecting high standards of service and professional hospitality at all times. Assist guests by: Properly assign room locations, rate room selling strategies, and guaranteed or requested room types. Have daily knowledge of groups or functions in-house and local current events. Understand qualified discounts, their availability and application of vouchers. Accurately handle future and same day reservations or take walk-in guests. Check-in and check-out guests in a knowledgeable, efficient, and professional manner. Assist guests with safe deposit box use at Front Desk. Post, correct, or adjust charges to guest account as necessary. Be knowledgeable of hotel credit, cash in advance, and check cashing procedures. Maintain accuracy in cash handling procedures. Perform all shift checklist responsibilities. Support team members to ensure the team---s entire workload is completed daily. Actively identify barriers and attempt to resolve within the team. Nurture team and teamwork concept Trained on all hotel emergency procedures, equipment, and utility shutoffs. Assist the hotel operation by completing the following responsibilities: Blocking rooms for same day based on: VIP---s, specific location or views guaranteed to groups. Communicate with Manager regarding status of groups. Communicate with Housekeeping regarding VIP arrivals and expediting VR rooms. Run hourly house counts and confirm selling strategy with Manager/ Supervisor. Willingness and ability to train new associates. Communicate pertinent shift information to Manager/ Supervisor and team members both verbally and in writing via logbook. Update as necessary. Pass-on pertinent information to next shift. Group information, current selling strategy, follow-up required for guests or shift responsibilities. Qualifications Previous Guest Services experience at a hotel preferred.

Keywords: Ithaca Marriott Downtown on the Commons, Syracuse , Front Desk Agent at Ithaca Marriott Downtown on the Commons, Sales , Ithaca, New York

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