Front Desk Agent Evening Shift
Company: Craftsman Inn and Suites
Location: Fayetteville
Posted on: August 6, 2022
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Job Description:
Job Description Widewaters Hotels is looking for a fun and
enthusiastic Front Office Agent to join our awesome team We have a
fantastic benefits package with very generous PTO policy and no
waiting period to use. We offer Health, Dental, Vision insurance
starting after only 60 days and a 401K program with a great
employer match . Immediately, upon starting you---ll be eligible to
participate in our Associate Referral Bonus Progra m, which puts
extra money in your pocket to help us recruit You---ll also be
joining a team of dedicated individuals that truly care about
creating memorable moments for our guests. Apply with us today,
we---re hiring great team members now When you join our team, you
will receive a $300 Sign-On Bonus for this position As our newest
team member, you will receive $100 as soon as your 1st paycheck,
and the remaining $200 paid out after 90 days of employment with
the company. The Front Office Agent is responsible for providing
consistent excellent service to guests/clients before arrival, upon
arrival, and during their stay, from check-in to checkout. This
employee will be responsible for registration, checkout, and
cashiering. What you will be doing Welcome and register guests
expeditiously, provide information to guests as needed, obtain
identification and credit/check approval as directed by hotel
policy. Verify rate and departure date. Confirm and modify
information required to complete the registration process as per
hotel procedures. Answer all guest questions accurately and resolve
problems in a timely manner ensuring guest satisfaction. Authorize
revenue allowances as allowed by hotel policy. Resolve guest
problems and complaints following the ---L.E.A.D--- Widewaters
Hotels process. Upsell guest rooms, food & beverage outlets if
applicable and seasonal hotel promotions. Make restaurant,
transportation, and/or entertainment reservations for guests, plus
other Concierge services as requested and have thorough knowledge
of hotel amenities, company, and local area & attractions.
Communicate with other hotel departments to maintain a high level
of guest satisfaction. Maintain an understanding of hotel history,
services, facility information, and rates and packages. Thank
guests with genuine appreciation at the end of each stay, and ask
---Is there anything that we could have done better to make your
stay more enjoyable?--- Register guests in Reservations/PMS and
follow proper check-in, check out procedures. Review Front Desk log
when coming on shift and record pertinent information as needed
throughout the shift. Post charges to individual room or master
account. Manage cash/credit transactions and maintain a personal
bank. Accept payment for guest accounts including third party,
advance purchase reservations, and during the time of registration
at check- in/check-out. Develop and maintain positive working
relationships with others and support team to reach goals. Assists
others as needed and special projects, as necessary. Requirements
Associates Degree in Hospitality or Travel & Tourism preferred. A
minimum of one (1) year experience in a front office role. Must
possess a thorough knowledge of the hospitality industry and have
sound administrative skills. Must be able to speak, read, write and
understand the primary language(s) used in the workplace. Strong
Guest Service Skills Able to work on PMS software. Able to
communicate effectively with guests, management, and co-workers.
CPR certification is a plus. Must be able to stand up to 8 hours at
a time. Must have a positive attitude at all times.
Keywords: Craftsman Inn and Suites, Syracuse , Front Desk Agent Evening Shift, Sales , Fayetteville, New York
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