Inside Sales Representative
Posted on: January 16, 2022
Irby Utilities is one of the three largest electrical utility
distribution companies in the United States, with over $1 Billion
in annual sales and over 500 employees across more than 45 branches
in 27 states. - Irby Utilities has experienced incredible growth
over the past five years. - This presents many outstanding career &
development opportunities throughout the country in various
locations such as: - Jackson, Dallas/Ft. Worth, Orlando, Syracuse,
Nashville, Denver, Salt Lake City, Portland and Minneapolis.
Irby was a pioneer in the early days of the electrical business,
founded in 1926, and continues to be an industry leader in
philanthropic involvement and community activity. - -Irby is also
part of the Sonepar family of operating companies, consisting of
the finest locally managed electrical and industrial distributors
throughout the United States. - Sonepar is the world leader in
This position interviews customers in order to determine the
appropriate product desired either by phone or at the company
facility and records information into Irby's computer system,
Eclipse, for product pick up or delivery by performing the
Essential Duties & Responsibilities
Practices good interpersonal relations, using tact, courtesy, a
positive attitude toward customers and co-workers, pleasant
telephone and email etiquette, and a general attitude as a
representative of goodwill on behalf of the company at work or
during company travel.
Handles difficulties with customers and coworkers with diplomacy
and seeks assistance when needed.
Resolves customer order problems and complaints promptly.
Acquires, uses and continuously develops personal technical
knowledge of general and specialty merchandise items to assist
customers and other company personnel.
Determines make, type, and quality of merchandise desired by being
familiar with products sold in the department by use, vendor,
location in warehouse, catalog and catalog number, other reference
materials, and special selling points.
Identifies, uses and maintains appropriate company and/or customer
Establishes or improves relationships with customers to better
understand sales territory, schedule and customer needs by phone,
email, and customer visits.
Communicate with customers by phone, email, or in person to receive
orders for products.
Makes phone calls to regular and prospective customers to solicit
Describes or demonstrates product, using samples or catalog, and
emphasizes salable features.
Solicits sale of new or additional products.
Compiles lists of prospective customers for use as sales leads.
Provides oral and written quotations or estimates of prices, terms
and delivery for standard, complex or non-standard merchandise.
Prepares cash or charge sales tickets with required identification,
necessary information for customer, merchandise, price, and sales
tax status for processing, shipment and delivery of merchandise in
a timely manner. Follows up with any specific record-keeping
Estimates date of delivery to customer, based on knowledge of own
firm's delivery schedules.
Requisitions merchandise from warehouse for immediate delivery,
delayed customer pick-up, company truck delivery or shipment by
common carrier. Loads customer materials for "will call"
Purchases materials following approved purchasing procedures.
Assists in collections of accounts and verifies customer credit
status and credit procedures.
Reviews complaints concerning billing or products sold, referring
complaints to designated departments for investigation and
Prepares correspondence and reports necessary for business
Keeps a careful, accurate and daily record of expenses to be
Sells and promotes branch and company-wide promotions and specials
Ability to read, analyze, and interpret general business
periodicals, professional journals, technical procedures, or
Ability to write reports, electronic business correspondence, and
Ability to effectively present information and respond to questions
from small groups of managers, clients, customers, and the general
Ability to perform math functions representative of the job such
as; addition, subtraction, multiplication, and division in all
units of measure, using whole numbers, common fractions, decimals
and metric scales; computing rate, ratio, and percentages and to
draw and interpret bar graphs; calculating figures and amounts such
as discounts, interest, commissions, and proportions.
Ability to interpret a variety of instructions furnished in
written, oral, diagram, or schedule form.
Associate's degree (A. A.) or equivalent from two-year college or
technical school; and two to four years related experience and/or
training; or equivalent combination of education and
Keywords: Irby, Syracuse , Inside Sales Representative, Sales , Liverpool, New York
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