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Inside Sales Representative

Company: Irby
Location: Liverpool
Posted on: January 16, 2022

Job Description:

Irby Utilities is one of the three largest electrical utility distribution companies in the United States, with over $1 Billion in annual sales and over 500 employees across more than 45 branches in 27 states. - Irby Utilities has experienced incredible growth over the past five years. - This presents many outstanding career & development opportunities throughout the country in various locations such as: - Jackson, Dallas/Ft. Worth, Orlando, Syracuse, Nashville, Denver, Salt Lake City, Portland and Minneapolis.

Irby was a pioneer in the early days of the electrical business, founded in 1926, and continues to be an industry leader in philanthropic involvement and community activity. - -Irby is also part of the Sonepar family of operating companies, consisting of the finest locally managed electrical and industrial distributors throughout the United States. - Sonepar is the world leader in electrical distribution.

This position interviews customers in order to determine the appropriate product desired either by phone or at the company facility and records information into Irby's computer system, Eclipse, for product pick up or delivery by performing the following duties.

Essential Duties & Responsibilities
Practices good interpersonal relations, using tact, courtesy, a positive attitude toward customers and co-workers, pleasant telephone and email etiquette, and a general attitude as a representative of goodwill on behalf of the company at work or during company travel.
Handles difficulties with customers and coworkers with diplomacy and seeks assistance when needed.
Resolves customer order problems and complaints promptly.
Acquires, uses and continuously develops personal technical knowledge of general and specialty merchandise items to assist customers and other company personnel.
Determines make, type, and quality of merchandise desired by being familiar with products sold in the department by use, vendor, location in warehouse, catalog and catalog number, other reference materials, and special selling points.
Identifies, uses and maintains appropriate company and/or customer pricing systems.
Establishes or improves relationships with customers to better understand sales territory, schedule and customer needs by phone, email, and customer visits.
Communicate with customers by phone, email, or in person to receive orders for products.
Makes phone calls to regular and prospective customers to solicit orders.
Describes or demonstrates product, using samples or catalog, and emphasizes salable features.
Solicits sale of new or additional products.
Compiles lists of prospective customers for use as sales leads.
Provides oral and written quotations or estimates of prices, terms and delivery for standard, complex or non-standard merchandise.
Prepares cash or charge sales tickets with required identification, necessary information for customer, merchandise, price, and sales tax status for processing, shipment and delivery of merchandise in a timely manner. Follows up with any specific record-keeping requirements.
Estimates date of delivery to customer, based on knowledge of own firm's delivery schedules.
Requisitions merchandise from warehouse for immediate delivery, delayed customer pick-up, company truck delivery or shipment by common carrier. Loads customer materials for "will call" orders.
Purchases materials following approved purchasing procedures.
Assists in collections of accounts and verifies customer credit status and credit procedures.
Reviews complaints concerning billing or products sold, referring complaints to designated departments for investigation and resolution.
Prepares correspondence and reports necessary for business transactions.
Keeps a careful, accurate and daily record of expenses to be reimbursed.
Sells and promotes branch and company-wide promotions and specials as directed.

Qualifications
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, electronic business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from small groups of managers, clients, customers, and the general public.
Ability to perform math functions representative of the job such as; addition, subtraction, multiplication, and division in all units of measure, using whole numbers, common fractions, decimals and metric scales; computing rate, ratio, and percentages and to draw and interpret bar graphs; calculating figures and amounts such as discounts, interest, commissions, and proportions.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Associate's degree (A. A.) or equivalent from two-year college or technical school; and two to four years related experience and/or training; or equivalent combination of education and experience.

EOE M/F/Disability/Veteran

Keywords: Irby, Syracuse , Inside Sales Representative, Sales , Liverpool, New York

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