Aftermarket Sales Representative

Company: Cazenovia Equipment Co Inc
Location: Canton
Posted on: January 15, 2022

Job Description:

Overview of position:This position is intended to identify new Aftermarket opportunities and improve overall customer satisfaction within our AOR. The ASR will travel to customer locations to promote CEC Aftermarket solutions, perform follow-up evaluations and provide technical expertise in order to enhance the Customer experience and grow the Aftermarket business.Responsibilities:

• Promotes CEC products and services such as parts specials, machine inspections and maintenance plans to meet customer needs and ensure repeat business
• Proactively visits customers to develop key relationships with new and existing customers
• Performs onsite follow-up calls of major service jobs and wholegoods purchases to ensure customer satisfaction
• Works with parts and service Managers for quoting and scheduling of jobs
• Addresses customer concerns and resolves problems in a timely manor
• Maintains accurate daily call log for Manager review and customer follow-up
• Inventories customer fleets to ensure accurate records
• Participates in CEC sponsored events such as NYS Farm show, open houses and other affiliated promotions
• Assists with store/counter coverage as needed
• Maintains a positive and professional image
• Maintains an up to date knowledge of all products and services CEC has to offer
• Delivers parts to customers when needed
• Follows all CEC processes and procedures
• Willingly accepts additional tasks or duties as assignedExperience, Education, Skills and Knowledge:
  • Associates degree or industry experience preferred
  • Must exhibit excellent customer service and follow up skills
  • General understanding of mechanical/technical systems is preferred
  • Ability to use basic desktop applications for organization and customer information
  • Ability to work varying shifts, weekends and holidays
  • Desire to work within and promote a strong Team environment across all departments
  • Must be able to occasionally lift 75 lbs
  • Clean and valid driver's license

Keywords: Cazenovia Equipment Co Inc, Syracuse , Aftermarket Sales Representative, Sales , Canton, New York