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Credit Service Representative

Company: Oneida Indian Nation
Location: Oneida
Posted on: November 23, 2021

Job Description:

Job Description * Ensures that exemplary guest service is consistently provided when explaining, instructing and assisting guests with the fundamentals of casino credit and check cashing applications and approval processes. * Consistently runs all required credit related reports for all casino credit and check cashing applications received by the Cage Operations Department. * Ensures that all guest credit files are thoroughly and accurately prepared and maintained when verifying, processing and maintaining guest account information, credit files, credit worthiness based reports, check-cashing and approvals for all new, existing or changed accounts. * Responsible to immediately notify a Cage Supervisor or above of any derogatory or missing information related to guest files, KYC or AML related information. * Ensures complete confidentiality regarding guest account information including bank and credit reports and AML/KYC related information. * Accurately enters all guest account and credit information into the casino management system after credit information is obtained and a line of credit is approved and established by an authorized approver. * Reviews all paperwork for accuracy, appropriate signatures, and dates while entering information into the computer and ensures information is free of error. * Demonstrates thorough knowledge and comprehension of the gaming Compact and all related Internal Control Procedures. * Consistently follows appropriate guidelines and seeks proper assistance/approvals in handling check cashing and credit accounts. * Responsible to maintain daily, weekly and/or monthly credit related reports and updates to guest credit accounts. Job Requirements * High School Diploma or High School Equivalency Diploma; or equivalent experience required. * Excellent verbal and written communication skills are required. * Previous experience in a guest contact position preferred. * Excellent organizational skills required. * Basic math skills required. * Knowledge of data entry preferred. * Must possess computer skills with knowledge of Microsoft Office including Word and Excel. * Ability to use a calculator, printer, copy machine and scanner. * Must be able to work a schedule that includes weekends and holidays as needed.

Keywords: Oneida Indian Nation, Syracuse , Credit Service Representative, Sales , Oneida, New York

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