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Client Service Representative

Company: Rapid Response Monitoring
Location: Syracuse
Posted on: January 6, 2021

Job Description:

About Us
Rapid Response Monitoring is a national leader in electronic security monitoring and an Essential Business, designated by the Department of Homeland Security, dedicated to protecting life and property. Founded in Syracuse in 1992, we are a critical response center focused on saving lives and protecting homes and businesses. Whether it's a fire at a family home, an armed intruder at a business, a missing vehicle, an evening jogger, or a lone family member having a medical emergency, our heroes are there to help every day. Supported by teams of experts in their respective fields, our 600+ highly trained specialists are the 24/7 backbone for thousands of alarm companies across the country.
Role Summary:
The Client Service Representative will support our Accounting department by performing Rapid Response's critical collections and accounts receivable functions. In this role, you will be building relationships with our clients' Accounts Payable teams by making calls, reviewing accounts, and discussing payments. By providing top-notch customer service and relationship building, the Client Service Representative will ensure our accounts are in good standing. This role reports directly to the Client Services Supervisor.


  • Reviewing open accounts for collection efforts
  • Connect with designated customers daily who fall beyond the 30-day late mark for account monitoring
  • Composing and mailing notices, disconnection letters, customer notifications letters, etc.
  • Collaborate with management to identify issues attributing to account delinquency and propose solutions
  • Maintaining accounts through payment plans or financing
  • Provide timely follow-up on payment arrangements
  • Support customers by discussing clients' account/financial situations in order to come up with a mutually agreeable payment plan/settlement

    Basic Qualifications:

    • High school diploma
    • Proficiency of the Microsoft Office suite (Word, Excel, PowerPoint)

      Preferred Qualifications:

      • 1+ years' work experience in a customer service capacity or equivalent military experience
      • Associates Degree

        EOE Statement:
        Rapid Response Monitoring Services, Inc. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
        Rapid Response Monitoring Services, Inc. is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact us by phone: 833.205.8900 or by email:
        For technical support or questions regarding the Recruiting process, please contact by sending an e-mail We are a company that participates in e-verify. For more information, see PI127659521

Keywords: Rapid Response Monitoring, Syracuse , Client Service Representative, Sales , Syracuse, New York

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