SyracuseRecruiter Since 2001
the smart solution for Syracuse jobs

Medical Customer Service Rep

Company: Robert Half
Location: Syracuse
Posted on: September 4, 2020

Job Description:

DescriptionThe Customer Service Representative (CSR) is responsible for fielding client inquiries regarding release of information (ROI) request for patient medical records while maintaining consistent service standards and metrics. The CSR provides issue resolution, status updates concerning medical record requests, and post corrective action notes in the corporate database to facilitate timely and accurate release of information processing.Duties and Responsibilities:--- Receive inbound phone inquiries from requester clients regarding patient medical records.--- Manage client concerns and questions regarding status of requests, invoice/fee issues, request remediation, etc.--- Respond to all calls in a professional manner consistent with identified standards and metrics.--- Manage requests queues for client support made via voicemail and/or email--- Work with Supervisor and Team Lead to escalate complex elevated issues, as necessary.--- Maintain positive relationships with clients and ROI requestors (attorneys, insurance companies, state disability offices, record copy services, peer organizations, doctor's offices, patients, and others).--- Maintain strong knowledge of HIPAA, HITECH, state/federal rulings and statutes, as well as client-specific requirements.--- Performs other duties as assigned to meet needs of the department and the Company.Requirements:--- Genuinely enjoys talking to customer/clients--- Maintains good attendance--- Customer Service SkillsRequirements- Must be able to work between 8:am-6:30pm Monday to Friday- Proven experience going the extra mile to solve complex customer inquiries via extensive research- 2+ years' experience with performing in a goal-driven & customer-focused environment preferred- Excellent verbal, written, and social skills- Strong proficiency in Excel and other Microsoft Program skills required- Knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly- Supportive, positive attitude with a detail oriented demeanour applied to all tasks- Ability to navigate multiple computer systems and applications- Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity- Customer service and office administrative skills- Command of call centers- Solid understanding of customer service- Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customersIf you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today!OfficeTeam, a Robert Half Company, matches professionals in the administrative field on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you. Our personalized approach, innovative matching technology and global network with local market expertise help you find the legal opportunities that match your skills and priorities - fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE's "Most Admired Companies" list every year since 1998.Download our mobile app to take your job search on the go!Contact your nearest OfficeTeam location at 888.490.4154 or visit www.roberthalf.com/jobs/officeteam to apply for this job now or find out more about other job opportunities.All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.-- 2020 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.**Salary:** $13.50 - $15.00 / Hourly**Location:** Syracuse, NY**Date Posted:** August 26, 2020**Employment Type:** Temporary**Job Reference:** 02890-0011541773**Staffing Area:** Office u0026 Administrative

Keywords: Robert Half, Syracuse , Medical Customer Service Rep, Sales , Syracuse, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Licensed Medicare Insurance Agent - $1,600 sign-up bonus, work when & where you want, free leads
Description: If you've sold Medicare, Life, or Auto Insurance before, you'll want to consider this unique sales opportunity.Join the revolutionary ASSURANCE platform and uncap your earnings on the industry's best (more...)
Company: ASSURANCE Independent Agents
Location: Rochester
Posted on: 09/29/2020

Client Service Representative I
Description: This is an entry level position responsible for processing all release of information ROI specifically medical record requests in a timely and efficient manner ensuring accuracy and providing customers (more...)
Company: CIOX Health Talent Acquisition
Location: Binghamton
Posted on: 09/30/2020

Sales Consultants - Unlimited Commissions
Description: About Common Energy Common Energy is revolutionizing the energy sector. Our platform enables homeowners and businesses to connect their utility account to new clean energy projects, dramatically lower (more...)
Company: Common Energy
Location: Syracuse
Posted on: 09/29/2020


Licensed Medicare Insurance Agent - Work from Home, $1,600 sign-up bonus opportunity
Description: If you've sold Medicare, Life, or Auto Insurance before, you'll want to consider this unique sales opportunity.Join the revolutionary ASSURANCE platform and uncap your earnings on the industry's best (more...)
Company: ASSURANCE Independent Agents
Location: Rochester
Posted on: 09/29/2020

Licensed Medicare Insurance Agent - Work from Home, 500 limited spots
Description: If you've sold Medicare, Life, or Auto Insurance before, you'll want to consider this unique sales opportunity.Join the revolutionary ASSURANCE platform and uncap your earnings on the industry's best (more...)
Company: ASSURANCE Independent Agents
Location: Rochester
Posted on: 09/29/2020

Licensed Medicare Insurance Agent - Work from Home, Great Sales Opportunity
Description: If you've sold Medicare, Life, or Auto Insurance before, you'll want to consider this unique sales opportunity.Join the revolutionary ASSURANCE platform and uncap your earnings on the industry's best (more...)
Company: ASSURANCE Independent Agents
Location: Rochester
Posted on: 09/29/2020

Licensed Health Insurance Agent - Work from Home, $1,000 Sign-Up Bonus Opportunity
Description: Job Description: 10 10 Assurance has opened up 100 spots nationally for Licensed Health agents to join our platform by 9/30 Join the revolutionary ASSURANCE platform in time to have the best Open Enrollment (more...)
Company: ASSURANCE Independent Agents
Location: Syracuse
Posted on: 09/29/2020

Notary Signing Agent Background Checks
Description: Certified Mobile Notary Services' headquarters are located in Yukon, Oklahoma and we are always at your service 24-hours a day. We have mobile notaries available ready to service our customers across (more...)
Company: Certified Mobile Notary Service
Location: Rochester
Posted on: 09/29/2020

Licensed Health Insurance Agent - Sell UHC, Cigna, Anthem, and more
Description: Job Description: 10 10 Assurance has opened up 100 spots nationally for Licensed Health agents to join our platform by 9/30 Join the revolutionary ASSURANCE platform in time to have the best Open Enrollment (more...)
Company: ASSURANCE Independent Agents
Location: Rochester
Posted on: 09/29/2020

Licensed Medicare Insurance Agent - Work from Home, Great Sales Opportunity
Description: If you've sold Medicare, Life, or Auto Insurance before, you'll want to consider this unique sales opportunity.Join the revolutionary ASSURANCE platform and uncap your earnings on the industry's best (more...)
Company: ASSURANCE Independent Agents
Location: Binghamton
Posted on: 09/29/2020

Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

Syracuse RSS job feeds