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Supply Analyst/ Client Administration

Company: Usherwood Office Technology
Location: Syracuse
Posted on: November 11, 2019

Job Description:

Odyssey Tracker & Supply AdministratorThe Supply Tracker Administrator will be responsible for all supply management and replenishment for our clients. This includes proactive monitoring of our client accounts and devices that utilize our automatic supply replenishment and meter reading software.
JOB RESPONSIBILITIES-- Following up with key customer contacts via email or phone to get responses or necessary information-- Verifying all contracted devices are reporting consistently to Odyssey Tracker-- Troubleshoot basic networking between the Onsite software and the customer's devices-- Using Screen Connect to connect to a customer's computer/server to help install the Odyssey Tracker software when necessary-- Occasionally utilizing service technicians if they're headed to the customer site to get configuration pages for devices (networking information & SNMP settings)-- Reviewing a device's history of reporting in Odyssey Tracker-- Blocking & unblocking devices that are no longer managed, have gone off contract, or upon request from any Imaging MSS for a customer print usage study-- Adding/removing end users where required (new person needs access/old contact no longer valid)-- Creating sub-accounts for accounts with multiple unconnected subnets-- Ability to work in a team environment with effective communication-- Process toner replenishment and other supply order via internal warehouse stock or third-party vendors-- Analyze all supply requests before making decision on whether to ship or not-- Coordinate communication between various internal departments for process flow improvements-- Update item records in our software applications-- Generate reports using Excel-- Complete other tasks and ongoing training assigned by Manager DESIRED SKILLS AND QUALIFICATIONS-- Knowledge of MAC/PC hardware and operating systems, Mobile devices and printers/scanners-- One-year experience in a customer service environment preferred-- Experience with inventory analytics preferred-- Ability to prioritize and multitask assigned issues in a fast-paced work environment-- Proactive attitude of customer service and integrity-- Knowledge of Microsoft Office and ticketing system applications-- Demonstrate problem troubleshooting, root cause and resolution skills BENEFITS-- Paid training and certification opportunities-- Excellent benefit offerings including medical, dental, vision, AFLAC plans-- Company paid life insurance and long-term disability insurance-- 401(k) plan with matching company contribution-- Excellent paid holiday/vacation plan-- Annual bonus opportunities-- Annual company store allowance "Our growth is mirrored by the quality of people we have invested in." - Louis F. Usherwood, CEOUsherwood Office Technology is an Equal Opportunity EmployerVisit us at

Keywords: Usherwood Office Technology, Syracuse , Supply Analyst/ Client Administration, Professions , Syracuse, New York

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