PC Support / Help Desk Analyst

Company: ComTec Information Systems
Location: Clyde
Posted on: May 28, 2023

Job Description:

Job Title: Digital and IT Analyst (On-site)

Location: Clyde, NY USA 14433

Job Type: Full-Time



Job description:

The client is currently seeking a Digital and IT Analyst to support current and expanding technologies in their Clyde NY facility. Requirements for the position include experience and technical knowledge of network and infrastructure in support of security and business connectivity requirements, along with strengths in application and report development/programming. The successful team member will be expected to work both independently and as a part of a team to achieve the highest levels of customer experience and satisfaction.



Your Role:

Evaluate existing technology to support changes in business requirements.
Establish and communicate procedures for proper utilization of digital and technical solutions
Assist in onboarding, training, and supporting business team members with IT technical needs
Understand how applications and technologies are utilized within the business.



Key Responsibilities:

Software support
PC Support / Help Desk
Infrastructure security and hardware administration
Information Technology, Cyber Security
LAN/WAN Support
Data analytics and reporting



Your Profile

Required Qualifications:

Bachelor's Degree in IS/IT or related function
2 + Years of full time experience in a similar role
PC support with strong troubleshooting capabilities
Awareness of Cyber Security best practices
Direct experience with server administration
Strong interpersonal skills, able to relate well with all levels of the organization
Strong written and verbal communication skills
Project management abilities
Customer service focused
Good organizational and multi-tasking skills
Ability to effectively collaborate with multiple teams
Provide after-hour technical support as needed
Proficiency with Microsoft Office Products



Preferred Qualifications:

Industry recognized IT certifications
Experience with Azure DevOps, Agile practices
Experience with MS Power BI, Data Flows, Data Marts
Experience with MS Power Automate
Expertise with simple to complex SQL queries

This position may also be assigned (but is not limited to) one of the following key information technology disciplines and/or services as needed:

Application Programming
Database Administration
Engineering Systems
Business Systems (ERP/MRP other)

Keywords: ComTec Information Systems, Syracuse , PC Support / Help Desk Analyst, Professions , Clyde, New York