Desktop Support Technician

Company: NTT DATA Services
Location: Ithaca
Posted on: November 26, 2022

Job Description:

NTT DATA's Client is currently seeking a Deskside Support to join their team.

Onsite Deskside Support Role Responsibilities:
- Supporting the business users with their daily IT issues, questions
- Acting as escalation point and Interface between Business & IT
- Software installs and Standard Desktop Application support
- Hardware break fixes and swap-outs
- Supporting large enterprise projects & initiatives
- Smart hands & eyes for centralized teams and for technology rooms, MIM resolutions and investigations
- Remediate desktop security issues under the leadership of global security teams
- Provide IT2Go services at select sites
- Facilitate collaboration and knowledge sharing between Site Support & Service Desk
- Assist colleague on/off-boarding
- Conference room maintenance
- Local IT vendor relationships

Core Support:
Office 365/Microsoft Office Suit
Active Directory
Imaging/SCCM
Encryption/Bitlocker/SEE
Ticketing Systems (ServiceNow)

Job Type: Full-time

Pay: $28.00 - $30.00 per hour

Schedule:
* 8 hour shift

Ability to commute/relocate:
* Sulligent, AL 35586: Reliably commute or planning to relocate before starting work (Required)

Experience:
* Customer support: 1 year (Preferred)
* iOS: 1 year (Preferred)
* Windows: 1 year (Preferred)

Work Location: One location%58047475%

Keywords: NTT DATA Services, Syracuse , Desktop Support Technician, Professions , Ithaca, New York