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Senior Analyst, AMI Operations

Company: NATIONAL GRID CO USA (NE POWER)
Location: Fulton
Posted on: May 16, 2022

Job Description:

As part of National Grid's continued commitment to safety, all new hires must be fully vaccinated against COVID-19. Anyone unable to be vaccinated, either because of a sincerely held religious belief or medical reason can request a reasonable accommodation.About usNational Grid is hiring a Senior Analyst, AMI Operations Center in our Waltham, MA, Syracuse, Brooklyn, NY location.
Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.
To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.Job PurposeThe National Grid AMI Operations Center Senior Analyst will support the establishment of the AOC and act as a charter member to this new organization as it expands over time. The AOC Senior Analyst will support the operations of the new AMI system and collaborate across multiple organizations at National Grid to monitor, analyze, troubleshoot, and report on the AMI System performance.Key Accountabilities

  • Act as one of the system administrators for the Head-end system (HES) and meter data management system (MDMS)
  • Support updates and configurations for AMI systems based on business needs and requirements
  • Monitor AMI meter level alerts and notifications to effectively triage meter events/alarms and coordinate with the appropriate organizations to investigate and/or resolve these alarms
  • Monitor and manage how AMI systems (e.g., HES and MDMS) are being synced with other National Grid systems (e.g., meter asset management systems, customer information system, workforce management systems) to identify, track and resolve any discrepancies/issues
  • Coordinate with other organizations such as IT, Billing, and Meter Engineering to triage and resolve issues related to AMI data and performance
  • Report on key performance indicators (KPIs) to evaluate whether they are being met and communicate reporting dashboards to key stakeholders
  • Provide overall operational support to all AMI applications to help troubleshoot network, database, or other related issues and coordinate across other National Grid organizations to resolve AMI related issuesSupervisory/Interpersonal- Experience Required
    • Project/change management experience in leading large and complex programs of activity.
    • Excellent communication skills, facilitation experience and ability to develop oneself and act as an exemplar of national grid values in times of change.
    • Customer and stakeholder management and significant experience working with virtual teams.Qualifications
      • 3-5 years of practical experience with operational systems within either business or IT, preferably within the utilities industry
      • Knowledge and intermediate understanding of AMI head-end systems (HES), meter data management systems (MDMS), work force management systems and customer information systems (CIS)
      • Strong communication skills with demonstrated ability to collaborate effectively across organizations
      • Previous customer service skills, for working both within NG and to resolve customer specific issues
      • Experience and understanding of concepts related to larger system implementation efforts, including business process design and business testing. Agile experience is highly valued
      • Experience coordinating and interacting with 3rd party vendors from an operational perspective
      • Strong problem-solving and critical thinking abilities to resolve operational issues both independently and collaboratively
        More InformationThis position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.
        National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.

Keywords: NATIONAL GRID CO USA (NE POWER), Syracuse , Senior Analyst, AMI Operations, Professions , Fulton, New York

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