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IT Analyst, OMS ADMS Operations Support

Company: NATIONAL GRID CO USA (NE POWER)
Location: Hannibal
Posted on: November 22, 2021

Job Description:

About us
National Grid is hiring an IT Analyst, Outage Management Systems OMS/SCADA Operations Support for our infrastructure / operations team in Liverpool, NY. This role can be located in Northborough, MA.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.
Job Purpose
National Grid's Critical National Infrastructure (CNI) department provides IT support services for the applications and environments that drive the company's operations. The IT Analyst position will be part of the team supporting the Outage Management Systems (OMS) and new Advanced Distribution Management Systems (ADMS). The OMS applications are a key component of the company's outage restoration process. ADMS is a new platform providing advanced toolsets for monitoring and maintenance of the distribution grid. This role will be responsible for performing a variety of application support tasks for business users across New England and upstate New York. Primary responsibilities will include maintaining our mapping and customer data, troubleshooting data quality issues, and providing first level end user support. This position is in Liverpool, NY or Northborough, MA. Hybrid working schemes between remote and office are in place.
Key Accountabilities

Works as part of a team to import, update, and troubleshoot spatial data within OMS and ADMS applications
Provides support for interfaces between OMS/ADMS and corporate Geographic Information System (GIS) and Customer Information System (CIS)
Works with control rooms, support team, and others to resolve OMS and ADMS data issues
Works with other members of OMS support team to investigate and resolve technical issues within the OMS and ADMS systems and environments
Handles first level OMS/ADMS support requests from users (access requests, password resets)
Works with business users and other IS groups to perform application and integration testing as part of regular software releases
Participates in ad-hoc disaster recovery exercises, security testing, and incident management activities
Participates in critical storm support role for OMS applications
Participates as a member of 24/7 on-call support rotation
Interpersonal experience
Excellent interpersonal skills with the ability to analyze complex business problems, formulate & support delivery of appropriate solutions whilst maintaining customer satisfaction.
Good interpersonal style with ability to develop and maintain excellent working relationships with staff and managers at all levels across National Grid and partner organizations.

Qualifications

Educated to degree level is required. Degree in engineering, Computer Science, GIS or comparable discipline is an advantage
Experience working with geospatial data is highly desired
Experience with technical support of Geographic Information Systems or Outage Management Systems is highly desired. (Smallworld GIS, ABB NMDMS)
SCADA experience
Experience with control room operations or electric distribution business is desired
Experience working with SQL updates queries, Oracle data, or software development tools is an advantage
Must possess ability to work independently and manage workload in a fast-paced environment
Must be able to work effectively with remote teams and management
More Information
This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Internal candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.

Keywords: NATIONAL GRID CO USA (NE POWER), Syracuse , IT Analyst, OMS ADMS Operations Support, Professions , Hannibal, New York

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