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Help Desk Analyst I

Company: Robert Half
Location: Syracuse
Posted on: February 23, 2021

Job Description:

Description You'll love this job if you excel at coming up with creative solutions to technical issues. Robert Half Technology is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment with a company in the Healthcare, Hospitals, Social Assistance field. We encourage candidates with strong problem-solving skills and a passion for making effective change within an organization to apply to this Help Desk Analyst position. Located in Syracuse, New York, the Help Desk Analyst opportunity is a short-term temporary role.Major responsibilities- Answer and follow up on technical help tickets submitted via phone, email, and walk-ups- Provide IT support for operating systems, productivity software, and a variety of other applications used internally- Identify recurring technical issues and propose solutions to address the root of the problems- Independently investigate and implement solutions to technical issues Requirements - User administration and bug fixing in a client-server environment- Apple Devices experience preferred- Knowledge of Basic Troubleshooting- Strong familiarity with customer service- Adeptness in Avaya- Desktop Support experience desired- Blackberry support experience- 1+ years of prior experience- Experience installing and configuring operating systems, networked and local printers, and business applications- Basic networking concepts- Prior experience with IT support ticketing systems- Excellent problem-solving skills Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.When you work with us, you're working with the best. Robert Half has been recognized as one of FORTUNE's "Most Admired Companies" every year since 1998 and was named to Forbes' inaugural list of America's Best Temporary Staffing Firms.Questions? Call your local office at All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information. 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( ). - provided by Dice

Keywords: Robert Half, Syracuse , Help Desk Analyst I, Professions , Syracuse, New York

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