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Production Support Systems Analyst

Company: Equitable
Location: Syracuse
Posted on: January 7, 2021

Job Description:

Thank you for your interest in a position with us. At Equitable, we're individuals from different cultures and backgrounds with a variety of skills and interests. Our differences make us stronger as a team. That's the power of our Equitable community! We embrace the diversity of our teams by continuously investing in them while working to be a force for good in the local community.

Apply and start your journey today!

Candidate will be part of the Equitable Employee Benefits Business Production Support team. The team serves as a Level 2 production support team with escalations from Customer Service, Distribution and other internal teams such as Implementation and Underwriting teams. The team provides support to all Employee Benefits systems from quoting, underwriting, enrollment, client web portal experience, billing, sales CRM tool and reporting. The candidate to serve this role will need to be able to:
--- Understand the life cycle of an Employee Benefits group/client from prospect to pre-sale to inforce to renewal/terminated status
--- Understand the systems utilized, interfaces and dependencies of each system on the Employee Benefits platform
--- Work from a queue of requests proactively without waiting for assigned work
--- Analyze a request and properly determine severity/priority of resolution required
--- Use critical thinking skills to determine root cause of issue and provide a resolution plan or escalation to IT partner teams
--- Coordinate resolution efforts with IT partner teams and/or system subject matter experts (SME)
--- Contribute to resolution by providing thoughtful and innovate ideas
--- Provide status updates in a timely manner when requested or proactively
--- Complete requests that are aligned to a specific service level agreement (SLA)
--- Participate in team meetings and trainings as requested Minimum Qualifications:
--- BS/BA degree or equivalent work experience

Preferred Qualifications:
--- Employee Benefits experience a plus
--- Help Desk experience a plus
--- Strong skills with Microsoft product suite (Word, Excel, Outlook, SharePoint, Teams)
--- Strong SQL knowledge or willingness to learn SQL
--- Ability to communicate with technical and non-technical personnel, both written and verbal
--- Ability to operate in a fast-paced environment
--- Experience using agile methodology a plus
--- Posses a high level of productivity, reliability, proactiveness, attendance and attention to detail

About Equitable
We have been providing stability and reliability to our clients since 1859 to help them live their lives with confidence, to give them peace of mind, and enable them to realize their dreams for their loved ones and their legacy.

As an employer, Equitable is committed to creating an environment where everyone feels completely comfortable bringing their true selves to work every day. Equitable has been recognized and certified as a great place to work by the Great Place to Work Institute.

We provide our employees opportunities to move within our organization so they can grow their career and skills without ever having to leave Equitable. Almost 40% of our open jobs are filled with current employees.

In addition to competitive compensation and an outstanding benefits package including 401(k) and medical programs, we offer the opportunity for continued professional development in a congenial corporate environment.

Equitable is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws.

NOTE: Equitable participates in the E-Verify program.

If reasonable accommodation is needed to participate in the job application or interview process or to perform the essential job functions of this position, please contact Human Resources at (212) 314-6368 or email us at TalentAcquisition@equitable.com.

#LI-EQH1

Keywords: Equitable, Syracuse , Production Support Systems Analyst, Professions , Syracuse, New York

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