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Senior Auto Claims Adjuster

Company: Hanover Insurance Group
Location: Syracuse
Posted on: August 14, 2019

Job Description:

Description Our Claims department is seeking a Senior Auto Adjuster to join our growing team in our Syracuse, NY Office. This position is responsible for managing the claims process from start to finish for personal lines auto claims.This is a Full-time, Exempt role. Responsibilities: - Must have or secure and maintain appropriate states adjuster license (s) and continuing education credits - Works within defined limits and authority on assignments of minimal complexity - Uses discretion and independent judgment in claim handling - Possesses basic functional knowledge and skills reflective of study and/or on job development - Analyzes, evaluates and negotiates claims of minimal complexity - Identifies possibly suspicious claims - Phone contact with customers is required to confirm cause, coverage, liability and damages - Settlement and reserving authority levels are low and supervisory guidance is provided as appropriate - Ongoing training may be necessary - May be part of a formal training program - Take recorded statements - May work with the Special Investigations Unit to resolve and negotiate settlement - May be required to have and maintain sufficient home-based internet connection. Requirements: - Possesses strong customer focus, service skills and behaviors - Has good judgment and makes decisions in an informed, confident and timely manner - Operates with latitude for un-reviewed action or decision - Agile and adapts to new or different changing situations, requirements or priorities - Strong organizational and time management skills - Embraces (new) technology, proficient using MS Word and Excel and have good typing ability - Maintains constructive working relationships despite differing perspectives - Ability to negotiate skillfully in difficult situations with both internal and external groups - Demonstrates ability to win concessions without damaging relationships - Demonstrates strong written and verbal communication skills. Promotes and facilitates free and open communication - Understanding of applicable statutes, regulations and case law - Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner - Cultivates an environment of teamwork and collaboration. EEO Statement: 'The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.' As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. If you require a reasonable accommodation, as a candidate for employment, please inform The Hanover Talent Acquisition office. Requisition #: 12262

Keywords: Hanover Insurance Group, Syracuse , Senior Auto Claims Adjuster, Other , Syracuse, New York

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