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Client Support Specialist

Company: Safe Harbor Wills and Trusts
Location: Fayetteville
Posted on: July 5, 2024

Job Description:

We're looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you're interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!



--- 401K with employer match up to 4.00%
--- Company-paid Health insurance
--- Company-paid Life Insurance
--- Paid vacation after ninety (90) days
--- Supportive team
--- Community involvement encouraged

Responsibilities:

--- Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
--- Communicate frequent customer suggestions to the team to troubleshoot
--- Maintain customer accounts and update with new account information as needed
--- Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
--- Answer incoming calls on product and service questions, customer complaints, and general customer inquiries


Qualifications:

--- Must possess exemplary interpersonal skills, communication skills, and active listening skills
--- Experience working in a customer-oriented atmosphere


About Company:
Safe Harbor Wills and Trusts is a boutique law firm that focuses on helping individuals and families protect their home and life savings from the possibilities of unforeseen health and financial issues.



Our practice areas are limited to: Elder Law, Estate Planning, Family and Legacy Planning, Supplemental Needs Planning, Probate, and Guardianship Proceedings.



Safe Harbor Wills and Trusts believes in giving back to our communities. We sponsor different charities throughout the year. Employees are encouraged to participate in community and charitable events. When it comes to our team giving back, we believe we can all do well if we all do good.

Keywords: Safe Harbor Wills and Trusts, Syracuse , Client Support Specialist, Other , Fayetteville, New York

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