Service Order Fulfillment Specialist
Company: Rightstone
Location: Skaneateles
Posted on: April 23, 2024
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Job Description:
The OpportunityDescriptionWe're looking for a Service Order
Fulfillment Specialist, working in the Oil & Gas industry in
Skaneateles, New York, United States.Support day to day needs of
all customer requests, including quotations, RMA creation, order
processing, and billing resolution.Coordinate the assessment,
evaluation, and troubleshooting of products throughout the repair
and calibration process.Provide customers with technical support
via telephone and email as needed, while building and maintaining
strong customer relationships.Ensure that timely follow-up is given
to orders that require additional customer information and /or
purchase orders.Pro-actively work with the Manufacturing and
Service Teams to uphold daily operational rhythms to meet or exceed
all internal and external expectations.Coordinate product delivery
dates between several production sites using SAP, for both domestic
and international orders.Develop and foster relationships with
supply chain, engineering, account managers and channel
partners.Utilize Salesforce.com to communicate with customers and
create accounts/contacts.Ensure adherence to all company compliance
issues related to Know Your Customer policies, International Trade
Controls, Health & Safety, and all other matters of legality and
ethics.Maintain a customer focus while working in a fast-paced
data-driven environment.Embrace full wing to wing ownership of all
commercial operations transactions.Experience Required for Your
SuccessAssociates Degree from an accredited College or University
(OR High School Diploma / GED from an accredited school or
institution with a minimum 3 years of experience in Industrial
Services)Bachelors degree from an accredited College or University,
preferably in Business, Finance/Economics, or Engineering5+ years
experience in a Customer Care or Service Support role, preferably
in an Industrial settingUnderstanding and knowledge of complex
commercial terms and ability to support point of contact to ensure
execution of contractual terms, including payment terms, incoterms,
and T&CsPrior experience utilizing SAP for quotation/order
creation, invoicing, or material managementExperience using
Salesforce.com or Deal Machine for case management
activitiesAbility to prioritize and quickly sort relevant from
irrelevant information and make good decisions when information is
scarce or unavailableFluency in Spanish or Portuguese languages a
plus Skill & expertise in customer interaction and pro-active issue
resolutionStrong quantitative and analytical skills, specifically
with SAP and Microsoft Excel based reportsKnowledge of products and
services, or previous experience working with Oil & Gas, Heavy
Industry, or Ultrasonic Testing Methods/Theoryby Jobble
Keywords: Rightstone, Syracuse , Service Order Fulfillment Specialist, Other , Skaneateles, New York
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