Support Specialist
Company: Belcan-Parker
Location: Clyde
Posted on: April 15, 2024
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Job Description:
is seeking to hire a Support Specialist for our client in Clyde,
NY!
Benefits Available!
Weekly Pay!
$40.87/Hour
Description:
No Relo
Be sure to list Least Acceptable Salary in the Comments Section
This person would be the point of contact for IT support.
Helping all end users
Boots on the ground type of person
PC's, Servers, firewalls, switches, circuits, endpoints, Wi-Fi,
printer problems, local network trouble shooting.
Service now ticketing system.
Ability to know -VMware, Group policy, DNS, Active directory.
Good organizational and multi-tasking skills
Customer service orientated for our internal team members.
Summary:
The PC Support Specialist is an intermediate IT technical position
with 2+ years related experience in a technical or business role
working in a team environment. Responsibilities include maintaining
and supporting the end users and workstation environment at a
specific location or potentially multiple manufacturing plants. The
position provides installation, maintenance, and general support of
hardware and software at a Tier 2 Level. It also supports end users
with advanced questions or problems by identifying, researching,
and resolving technical problems in response to submitted support
requests. The Digital and IT Analyst is responsible for
documenting, tracking, and monitoring problems to ensure timely
resolution.
Your Role:
On Site Point of contact (POC) for IT Support with internal and
external customers.
Communicate procedures for proper utilization of digital and IT
solutions.
Assist in onboarding and training new employees/users.
Ability to communicate, lead projects, and perform critical
analysis under limited supervision.
Understand how applications and technologies are utilized within
the business.
Participate in multiple teams/projects, demonstrate complex
problem-solving techniques along with the understanding of one or
more technical/functional business areas.
Key Responsibilities:
IT Infrastructure support PC, servers, firewall, switches,
circuits, endpoints, Wi-Fi as examples
Assist in manufacturing equipment technical troubleshooting.
Manage expectations, recommend modifications of basic IT systems to
improve and simplify.
Drive adherence to IT security compliance.
Required Qualifications:
Bachelor's Degree in a relevant discipline.
2+ years' experience in Information Technology with industry
recognized certifications preferred.
VMWare experience.
Experience managing Enterprise backup processes and software.
Active Directory knowledge.
Robust understanding and heavy experience with DHCP, DNS, GPO and
other key technical connectivity protocols.
Excellent written and oral communication skills.
Customer service focused.
Good organizational and multi-tasking skills.
Ability to effectively collaborate with multiple teams.
Provide after-hour technical support as needed.
Experience with Azure DevOps.
Additional skillsets preferred:
Expertise with simple to complex SQL queries
PowerShell Scripting
Experience with MS Power BI, Data Flows, Data Marts
Experience with MS Power Automate
Keywords: Belcan-Parker, Syracuse , Support Specialist, Other , Clyde, New York
Click
here to apply!
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