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Credit Refund Administrator Sr.

Company: Aspen Dental
Location: East Syracuse
Posted on: April 2, 2024

Job Description:

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and AZPetVet . Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.



As a reflection of our current needs and planned growth we are very pleased to offer a new opportunity to join our dedicated team as a Credit Refund Administrator, Senior.

Responsibilities and requirements of the position:

  • Collaborate with internal departments to audit patient accounts with outstanding credit balances and identify eligible recipients for refunds.
  • Process daily Refund Request tickets, Error Correction, or PPPC tickets.
  • Manage insurance refund requests submitted by the ICS team through the SharePoint ticketing system, ensuring proper processing and resolution.
  • Run daily reports and audit aged credit accounts to ensure accuracy and compliance before initiating refunds.
  • Conduct independent reviews of patient accounts to verify the validity of credit balances.
  • Provide comprehensive administrative support to department as directed.
  • Reconcile daily processed refunds and maintain accurate financial records.
  • Respond to inquiries and requests received via individual and group email accounts within a 24-hour timeframe.
  • Manage workflow for UI BOTs to process with RPA tools within UiPath platform, monitor BOT performance, and work with RPA team concerning any issues or new BOT developments.
  • Contribute to department initiatives by actively pursuing and completing assigned special projects.
  • Consistently maintains individual goal of 26 refunds per hour (RPH), or above.
  • Demonstrate a strong commitment to continuous learning.
  • Collaborate with the team by providing support and coverage for Specialists and Leads during their absence.
  • Assist with training new hires.


    Requirements/Qualifications:
    • Education Level: Associate degree (or greater) or similar work experience is preferred.
    • 3-5 years general office administration experience with a mid-large size organization.
    • Highly proficient with Microsoft Office Suite (Outlook, Word, Excel, Teams).
    • Advanced proficiency with Windows Operating System.
    • Innovative thinker who is positive, proactive, and has ability to adapt and readily embrace change.
    • Strong written, verbal, and communication skills and proven success in the delivery of superior customer service.
    • Acute attention to detail with superior time management, prioritization, problem solving, and analytical skills required.
    • Works well in a team driven environment, with good "people skills".


      If you are an applicant residing in California, please view our privacy policy here:
      • https://careers.aspendental.com/us/en/tag-privacy-policy-for-california-employees


        Salary: $21/hr

Keywords: Aspen Dental, Syracuse , Credit Refund Administrator Sr., Other , East Syracuse, New York

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