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Access Services Assistant & Work Study Supervisor

Company: SUNY Upstate Medical University
Location: Syracuse
Posted on: May 28, 2023

Job Description:

Job Summary:
The Access Services Assistant & Work Study Supervisor, supervises and participates with Access Services functions of the library including the hiring and supervision of student assistants to provide library services with exemplary customer service. Some responsibilities include, but not limited to:

  • Oversee the HSL as a primary staff person in charge of closing the library 5 days per week Mon-Fri. and makes certain all customers staying in the library, at close of day, have signed in for After Hours and that the facility is ready for next day's business.

  • Be active and engaged with operations at the library's main service desk, assisting library customers at various times throughout the shift, greeting library customers as they enter the HSL and approach the main service desk for assistance.

  • Contribute to the planning and hosting of student-focused library programs and events.

  • Be responsible for recruiting, hiring, and training of part-time student assistants with a focus on Federal Work Study funded students.

  • Be responsible for the supervision of part-time student assistants including preparation of weekly schedule of student coverage for the main library desk, providing leadership on projects and tasks, and monitoring student performance and giving continuous feedback and coaching as needed.

  • Share responsibility for the safety and security of HSL during open hours, communicating with University Police on a regular basis to establish rapport and build relationships.

  • Coordinate facilities maintenance and perform related tasks, including but not limited to building walk throughs, submitting work orders for repairs, following up on status of incomplete jobs, and communicating status updates with library team.

  • Participate in library tours & orientations

  • Seek out opportunities for professional growth including workshops, webinars and conferences that result in new or strengthened knowledge and skills.

  • Serve on library university-wide committees.

    Minimum Qualifications:
    Associates degree and 3 years relevant experience or equivalent combination of education and experience required. Supervisory experience required.
    Preferred Qualifications:
    Library experience and customer service, and computer skills preferred.
    Work Days:
    Monday-Friday. Noon to 8:30pm. Some holidays as needed.
    Message to Applicants:
    Recruitment Office: Human Resources
    Executive Order: Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at

Keywords: SUNY Upstate Medical University, Syracuse , Access Services Assistant & Work Study Supervisor, Other , Syracuse, New York

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