Senior Records Coordinator

Company: Ascent Services Group
Location: Syracuse
Posted on: May 27, 2023

Job Description:

• Sr. Records Coordinator - Temp to possible perm or direct hire
  Monday - Friday; 8:15 AM - 5:00 PM
  Pay Rate: $18.75/hour
• Syracuse company call center
• In office 5 days/week during training; hybrid schedule available post-training (3 days in office/2 days remote, days determined by manager) Senior Records Coordinator
  A Syracuse area company is seeking a Senior Records Coordinator to join their growing team for an exciting opportunity!
  This position offers $18.75 per hour and a hybrid-remote work environment, with 3-days in office and 2-days remote. Successful applicants will be available 40-hours per week, between the hours of Monday-Friday, 8:15am- 5:00pm.
  This organization offers a comprehensive benefits package including affordable Medical, Dental and Vision insurance, Medical FSA, tuition reimbursement, student loan assistance, 20-days of PTO, and an up to a 6% 403(b) match!
  DUTIES:
  • Communicate/ service to out-of-state and special needs students in a call-center environment with multiple queues; assist with escalated calls.
  • Communicate with training centers, students and state agencies with attention to promptness, professionalism/sensitivity, and meeting regulatory
    • Accurately input class schedules, audit & batch classes, and complete data entry of student records for multiple state programs.
    • Run audit reports to assure data entry service levels are met.
    • Process class completions.
    • Enter orders and renewal participation records in Salesforce with attention to accuracy.
    • Communicate with prospective students in a call-center environment with multiple queues; assist with escalated calls.
    • Use analytical skills to recommend changes to processes to drive efficiency.
    • Navigate multiple company and/or state systems accurately ensuring data and process integrity REQUIREMENTS :
      • 1-3+ years of administrative/ office experience
      • High School Diploma required
      • Bilingual in English and Spanish preferred
      • Knowledge of Microsoft Office Suite, including Excel
      • Strong computer skills
      • Detail oriented, organized, and ability to prioritize tasks Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. - 1324b.

Keywords: Ascent Services Group, Syracuse , Senior Records Coordinator, Other , Syracuse, New York