Aftermarket Services Coordinator
Company: Cazenovia Equipment Co Inc
Location: Cazenovia
Posted on: March 20, 2023
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Job Description:
Purpose: Responsible for assisting ASC manager in RTM/EPIC
service operations to maximize internal and external customer
satisfaction and growing profitable service labor sales. Provides
support with customer service, data entry and billing. Maintains
accurate and timely reports relative to Service Department
operations.Performance Expectations:--- Assists in maintaining
RTM/EPIC processes, policies, and support to ensure customer
satisfaction.--- Effectively communicates with ASC Manager
daily.--- Effectively opens and maintains RTM/EPIC repair
orders.--- Assures timely completion and submission of all
RTM/EPIC.--- Professionally and courteously communicates with
customers.--- Professionally and courteously fields internal and
external customer inquiries for Service Departments.--- Verifies
and updates customer profiles including equipment and customer
information on the customer repair orders and EQUIP files.---
Assists with identifying and developing new customers and
businesses to achieve department growth.--- Ensures safety
compliance and OSHA regulation compliance within the ASCExperience,
Education, Skills, and Knowledge:--- Associates degree or
equivalent experience preferred.--- 2 years of experience in
service department operations preferred.--- Excellent customer
service skills.--- Familiar with the equipment industry, John Deere
and competitive products.--- Basic knowledge of methods, materials,
tools, and techniques used in the repair of customer and dealer
owned equipment.--- Ability to use standard desktop load
applications, email and internet functions preferred.--- General
understanding of mechanical/technical terms.--- Ability to work
varying shifts, weekends, and holidays.--- Neat and clean personal
appearance (in accordance with company policy)--- Ability to write
and speak effectively to individuals and groups.--- Solid
understanding of financial principals and service functions
relative to Service Department operations.--- Ability to analyze
and interpret internal reports and provide feedback with areas of
improvement.--- Exhibits necessary skills to effectively work
within a fast-paced environment.--- Exhibits strong desire to
expand personal development.
Keywords: Cazenovia Equipment Co Inc, Syracuse , Aftermarket Services Coordinator, Other , Cazenovia, New York
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