Aftermarket Services Coordinator

Company: Cazenovia Equipment Co Inc
Location: Cazenovia
Posted on: March 20, 2023

Job Description:

Purpose: Responsible for assisting ASC manager in RTM/EPIC service operations to maximize internal and external customer satisfaction and growing profitable service labor sales. Provides support with customer service, data entry and billing. Maintains accurate and timely reports relative to Service Department operations.Performance Expectations:--- Assists in maintaining RTM/EPIC processes, policies, and support to ensure customer satisfaction.--- Effectively communicates with ASC Manager daily.--- Effectively opens and maintains RTM/EPIC repair orders.--- Assures timely completion and submission of all RTM/EPIC.--- Professionally and courteously communicates with customers.--- Professionally and courteously fields internal and external customer inquiries for Service Departments.--- Verifies and updates customer profiles including equipment and customer information on the customer repair orders and EQUIP files.--- Assists with identifying and developing new customers and businesses to achieve department growth.--- Ensures safety compliance and OSHA regulation compliance within the ASCExperience, Education, Skills, and Knowledge:--- Associates degree or equivalent experience preferred.--- 2 years of experience in service department operations preferred.--- Excellent customer service skills.--- Familiar with the equipment industry, John Deere and competitive products.--- Basic knowledge of methods, materials, tools, and techniques used in the repair of customer and dealer owned equipment.--- Ability to use standard desktop load applications, email and internet functions preferred.--- General understanding of mechanical/technical terms.--- Ability to work varying shifts, weekends, and holidays.--- Neat and clean personal appearance (in accordance with company policy)--- Ability to write and speak effectively to individuals and groups.--- Solid understanding of financial principals and service functions relative to Service Department operations.--- Ability to analyze and interpret internal reports and provide feedback with areas of improvement.--- Exhibits necessary skills to effectively work within a fast-paced environment.--- Exhibits strong desire to expand personal development.

Keywords: Cazenovia Equipment Co Inc, Syracuse , Aftermarket Services Coordinator, Other , Cazenovia, New York