Consumer Loan Servicing Supervisor

Company: CFCU Community Credit Union
Location: Ithaca
Posted on: March 20, 2023

Job Description:

Job Description:

Job Description Description: CFCU Community Credit Union (CFCU) is seeking a Consumer Loan Servicing Supervisor, who will be responsible for the daily operations of the Loan Servicing Department which includes servicing of $880+ million and growing loan portfolio. The successful candidate will ensure that all aspects of loan servicing - including quality review, collateral perfection and insurance, account management, loan maintenance, and lien releases and discharges - are performed according to established policies and procedures. In addition, this individual will be an effective leader, a great motivator, and possess strong mentoring and coaching abilities. Requirements: & Responsibilities: - Monitor and manage the administration of all Consumer Loan Servicing department functions and ensure all servicing functions are regulatory compliant and are completed in a timely manner as mandated by state and federal law and secondary market investors. Direct the daily activities of the department including providing training opportunities, assigning projects, responding to inquiries, and solving problems. - Provide direction to the Loan Servicing staff across various disciplines and skill levels. Develop employee schedules and manage workload balance, with an eye towards quality, regulatory compliance, accuracy, and member-first service. - Review, analyze and evaluate workflow, systems, processes, and department needs for continual process improvements. Take the initiative to formulate and implement solutions that increase overall efficiency. - Monitor and listen to incoming calls handled by team for service level expectations and improvement opportunities. - Perform periodic HMDA reporting, quarterly reviews, and corrections. - Perform monthly reporting to management, showing the number of functions performed, outstanding issues and SLA performance. - Direct collateral maintenance functions such as lien perfections and releases, mortgage recordings and discharges, collateral insurance, and loss claim payoffs. - Ensure efficient, effective, and timely communications and service from the department to all CFCU staff, members, and vendors across all communication channels. - Ensure timely processing of requests such as payoff statements, lien releases, and skip a pay applications. - Handle and resolve escalated member calls and issues for team members and resolve systems issues as they arise. - Responsible and accountable for maintenance of Consumer loan quality control program in compliance with CFCU internal policies. - Oversee the performance of loan maintenance functions including demographic updates, set up of automatic payments, payment corrections and filing of loan documentation. - Maintain policies and procedures and creating of SOP's for the department. - Responsible for the delivery of the audit documentation requests and respond to any findings. - Conduct monthly one on one's with staff, annual reviews, and quarterly evaluate the progress of assigned goals. - Perform other job-related duties as assigned. Desired Skills and Experience: - Five years of similar or related experience and one year of supervisor experience. - Two-year degree in business, finance, or related field preferred or specialized course of study. - Ability to manage multiple tasks concurrently in an efficient and effective manner. - Strong oral and written communication skills. - Proficient in technology including Microsoft Word and Excel. - Excellent judgement and decision-making abilities. - Ability to build relationships within and outside the credit union. - Knowledge of consumer and residential lending regulations will be beneficial. Equal Employment Opportunity: Equal employment opportunity has been and will continue to be a basic principle at the Credit Union. CFCU provides equal employment opportunities, without discrimination because of race, color, religion, creed, sex, sexual orientation, gender identity or expression, pregnancy, marital status, age, national origin, citizenship, handicap or disability, veteran or military status, political beliefs, victim of domestic violence status, familial status, or predisposing genetic characteristics or status, or any other status protected by federal, state, local or other law. This policy includes, but is not limited to recruitment, hiring, compensation, training, and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, lay-off and termination, and all other terms and conditions of employment. PI204223545

Keywords: CFCU Community Credit Union, Syracuse , Consumer Loan Servicing Supervisor, Other , Ithaca, New York