Consumer Loan Servicing Supervisor
Company: CFCU Community Credit Union
Location: Ithaca
Posted on: March 20, 2023
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Job Description:
Job Description:
Job Description Description: CFCU Community Credit Union (CFCU) is
seeking a Consumer Loan Servicing Supervisor, who will be
responsible for the daily operations of the Loan Servicing
Department which includes servicing of $880+ million and growing
loan portfolio. The successful candidate will ensure that all
aspects of loan servicing - including quality review, collateral
perfection and insurance, account management, loan maintenance, and
lien releases and discharges - are performed according to
established policies and procedures. In addition, this individual
will be an effective leader, a great motivator, and possess strong
mentoring and coaching abilities. Requirements: & Responsibilities:
- Monitor and manage the administration of all Consumer Loan
Servicing department functions and ensure all servicing functions
are regulatory compliant and are completed in a timely manner as
mandated by state and federal law and secondary market investors.
Direct the daily activities of the department including providing
training opportunities, assigning projects, responding to
inquiries, and solving problems. - Provide direction to the Loan
Servicing staff across various disciplines and skill levels.
Develop employee schedules and manage workload balance, with an eye
towards quality, regulatory compliance, accuracy, and member-first
service. - Review, analyze and evaluate workflow, systems,
processes, and department needs for continual process improvements.
Take the initiative to formulate and implement solutions that
increase overall efficiency. - Monitor and listen to incoming calls
handled by team for service level expectations and improvement
opportunities. - Perform periodic HMDA reporting, quarterly
reviews, and corrections. - Perform monthly reporting to
management, showing the number of functions performed, outstanding
issues and SLA performance. - Direct collateral maintenance
functions such as lien perfections and releases, mortgage
recordings and discharges, collateral insurance, and loss claim
payoffs. - Ensure efficient, effective, and timely communications
and service from the department to all CFCU staff, members, and
vendors across all communication channels. - Ensure timely
processing of requests such as payoff statements, lien releases,
and skip a pay applications. - Handle and resolve escalated member
calls and issues for team members and resolve systems issues as
they arise. - Responsible and accountable for maintenance of
Consumer loan quality control program in compliance with CFCU
internal policies. - Oversee the performance of loan maintenance
functions including demographic updates, set up of automatic
payments, payment corrections and filing of loan documentation. -
Maintain policies and procedures and creating of SOP's for the
department. - Responsible for the delivery of the audit
documentation requests and respond to any findings. - Conduct
monthly one on one's with staff, annual reviews, and quarterly
evaluate the progress of assigned goals. - Perform other
job-related duties as assigned. Desired Skills and Experience: -
Five years of similar or related experience and one year of
supervisor experience. - Two-year degree in business, finance, or
related field preferred or specialized course of study. - Ability
to manage multiple tasks concurrently in an efficient and effective
manner. - Strong oral and written communication skills. -
Proficient in technology including Microsoft Word and Excel. -
Excellent judgement and decision-making abilities. - Ability to
build relationships within and outside the credit union. -
Knowledge of consumer and residential lending regulations will be
beneficial. Equal Employment Opportunity: Equal employment
opportunity has been and will continue to be a basic principle at
the Credit Union. CFCU provides equal employment opportunities,
without discrimination because of race, color, religion, creed,
sex, sexual orientation, gender identity or expression, pregnancy,
marital status, age, national origin, citizenship, handicap or
disability, veteran or military status, political beliefs, victim
of domestic violence status, familial status, or predisposing
genetic characteristics or status, or any other status protected by
federal, state, local or other law. This policy includes, but is
not limited to recruitment, hiring, compensation, training, and
apprenticeship, promotion, upgrading, demotion, downgrading,
transfer, lay-off and termination, and all other terms and
conditions of employment. PI204223545
Keywords: CFCU Community Credit Union, Syracuse , Consumer Loan Servicing Supervisor, Other , Ithaca, New York
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