Part-Time Patient Care Representative - Little Falls, NY
Company: UnitedHealth Group
Location: New Hartford
Posted on: March 19, 2023
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Job Description:
$2,000 Sign On Bonus For External Candidates Optum is a global
organization that delivers care, aided by technology to help
millions of people live healthier lives. The work you do with our
team will directly improve health outcomes by connecting people
with the care, pharmacy benefits, data and resources they need to
feel their best. Come make an impact on the communities we serve as
we help advance health equity on a global scale. Here, you will
find talented peers, comprehensive benefits, a culture guided by
diversity and inclusion, career growth opportunities and your
life's best work. SM Responsible for providing patient-oriented
service in a clinical or front office setting; performs a variety
of clerical and administrative duties related to the delivery of
patient care, including greeting and checking in patients,
answering phones, collecting patient co-pays and insurance
payments, processing paperwork, and performing other front office
duties as required in a fast-paced, customer-oriented clinical
environment This position is part-time. Employees are required to
have flexibility to work any of our 8-hour shift schedules during
our normal business hours of 11:00pm - 7:00am, 2-3 nights a week
with rotating weekends. Our office is located at 140 Burwell St,
Little Falls, NY. Primary Responsibilities: Communicates directly
with patients and / or families either in person or on the phone to
complete the registration process by collecting patient
demographics, health information, and verifying insurance
eligibility / benefits Utilizes computer systems to enter access or
verify patient data in real - time ensuring accuracy and
completeness of information Gathers necessary clinical information
and processes referrals, pre-certification, pre-determinations, and
pre-authorizes according to insurance plan requirements Verifies
insurance coverage, benefits and creates price estimates,
reverifications as needed Collects patient co-pays as appropriate
and conducts conversations with patients on their out-of-pocket
financial obligations Identifies outstanding balances from
patient's previous visits and attempts to collect any amount due
Responsible for collecting data directly from patients and
referring provider offices to confirm and create scheduled
appointments for patient services prior to hospital discharge
Responds to patient and caregivers' inquiries related to routine
and sensitive topics always in a compassionate and respectful
manner Generates, reviews and analyzes patient data reports and
follows up on issues and inconsistencies as necessary Maintains
up-to-date knowledge of specific registration requirements for all
areas, including but not limited to: Main Admitting, OP
Registration, ED Registration, Maternity, and Rehabilitation units.
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in. Required
Qualifications: High School Diploma / GED (or higher) OR equivalent
experience 1 years of Customer Service experience such as hospital,
office setting, customer service setting, or phone support Ability
to work onsite at 140 Burwell St, Little Falls, NY Ability to work
Part - time between 11:00pm - 7:00am. It may be necessary, given
the business need, to work occasional overtime Full COVID-19
vaccination is an essential job function of this role. Candidates
located in states that mandate COVID-19 booster doses must also
comply with those state requirements. UnitedHealth Group will
adhere to all federal, state and local regulations as well as all
client requirements and will obtain necessary proof of vaccination,
and boosters when applicable, prior to employment to ensure
compliance. Candidates must be able to perform all essential job
functions with or without reasonable accommodation. Preferred
Qualifications: Experience with Microsoft Office products
Experience in a Hospital Patient Registration Department, Physician
office or any medical setting Working knowledge of medical
terminology Understanding of insurance policies and procedures
Experience in insurance reimbursement and financial verification
Ability to perform basic mathematics for financial payments
Experience in requesting and processing financial payments Soft
Skills: Strong interpersonal, communication and customer service
skills Physical Demands: Standing for long periods of time (10
hours) while using a workstation on wheels and phone/headset. To
protect the health and safety of our workforce, patients and
communities we serve, UnitedHealth Group and its affiliate
companies required all employees to disclose COVID-19 vaccination
status prior to beginning employment. In addition, some roles and
locations require full COVID-19 vaccination, including boosters, as
an essential job function. UnitedHealth Group adheres to all
federal, state and local COVID-19 vaccination regulations as well
as client COVID-19 vaccination requirements and will obtain the
necessary information from candidates prior to employment to ensure
compliance. Candidates must be able to perform all essential job
functions with or without reasonable accommodation. Failure to meet
the vaccination requirement may result in rescission of an
employment offer or termination of employment. Careers with
OptumInsight. Information and technology have amazing power to
transform the Healthcare industry and improve people's lives. This
is where it's happening. This is where you'll help solve the
problems that have never been solved. We're freeing information so
it can be used safely and securely wherever it's needed. We're
creating the very best ideas that can most easily be put into
action to help our clients improve the quality of care and lower
costs for millions. This is where the best and the brightest work
together to make positive change a reality. This is the place to do
your life's best work. SM PLEASE NOTE The sign on bonus is only
available to external candidates. Candidates who are currently
working for a UnitedHealth Group, UnitedHealthcare or related
entity in a full time, part time, or per diem basis ("Internal
Candidates") are not eligible to receive a sign on bonus. At
UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission. Diversity creates a healthier atmosphere:
UnitedHealth Group is an Equal Employment Opportunity / Affirmative
Action employer and all qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, age, national origin, protected veteran status,
disability status, sexual orientation, gender identity or
expression, marital status, genetic information, or any other
characteristic protected by law. UnitedHealth Group is a drug -
free workplace. Candidates are required to pass a drug test before
beginning employment. RPO RED
Keywords: UnitedHealth Group, Syracuse , Part-Time Patient Care Representative - Little Falls, NY, Other , New Hartford, New York
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