Credit Union Call Center Rep
Company: CFCU Community Credit Union
Location: Ithaca
Posted on: March 19, 2023
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Job Description:
Description:CFCU Community Credit Union (CFCU) is in search of a
skilled Credit Union Call Center Rep. This individual will provide
prompt, friendly, professional, accurate service to members who
contact the credit union using various methods. This person will
educate, sell, and refer products and services, highlight
promotions, address inquiries, while providing the member with
positive experience. Opportunity to work remotely.Requirements:&
Responsibilities:
- Provide outstanding service to members through various inbound
and outbound channels including phone calls, video calls, email and
other channels as developed. - Work efficiently to assist members
in a calm, polite, and professional manner. - Responsible for
member satisfaction by addressing all financial needs related to
products, services, technologies, and transactions with accuracy
and in a timely manner. - Resolve member issues and concerns within
the position's level of authority and in accordance with Credit
Union's policies. - Direct members to the appropriate resource and/
or Supervisor when a solution is outside the scope of the Member
Solution Rep I's authority or responsibility. - Successfully
completes all training and keeps abreast of company policy changes
- Participate in Saturday rotation and works additional hours for
special projects. - Meet or exceed sales or referral goals as an
individual and collaboratively with the team. - Perform other job
duties as assigned by manager.
Desired Skills and Experience: - Zero to two years of similar or
related experience. - High school education or equivalent. - To
provide prompt accurate, and professional service to all members
and potential members through multiple platforms. - To be available
for member inquiries through various communication methods. - To
process member transactions accurately and in accordance with CFCU
policy and procedures. - To maintain a positive attitude and a
spirit of teamwork. - To successfully sell and refer credit union
products and services.
Equal Employment Opportunity:
Equal employment opportunity has been and will continue to be a
basic principle at the Credit Union. CFCU provides equal employment
opportunities, without discrimination because of race, color,
religion, creed, sex, sexual orientation, gender identity or
expression, pregnancy, marital status, age, national origin,
citizenship, handicap or disability, veteran or military status,
political beliefs, victim of domestic violence status, familial
status, or predisposing genetic characteristics or status, or any
other status protected by federal, state, local or other law. This
policy includes, but is not limited to recruitment, hiring,
compensation, training, and apprenticeship, promotion, upgrading,
demotion, downgrading, transfer, lay-off and termination, and all
other terms and conditions of employment.
PI208094213
Keywords: CFCU Community Credit Union, Syracuse , Credit Union Call Center Rep, Other , Ithaca, New York
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