IT Specialist
Company: CFCU Community Credit Union
Location: Ithaca
Posted on: January 27, 2023
|
|
Job Description:
Description: CFCU Community Credit Union (CFCU) is seeking a
talented Information Technology (IT) Specialist to join the
department. The successful candidate will provide technical
assistance and support to all Credit Union staff. This is a hybrid
position with a possibility of being remote 2 days per week, once
familiar with job responsibilities and systems. This position will
report to the IT Manager. Requirements: & Responsibilities: -
Provides ongoing support and technical assistance to all Credit
Union staff with issues related to computer systems. - Assess
infrastructure on a regular basis to ensure it continues to meet
necessary demands. - Responds to queries either in person, over the
phone, or through email. Investigates user problems and identifies
their source; determines possible solutions; discusses testing and
implementation of solutions with other IT Staff and IT Manager. -
Performs troubleshooting of systems and applications to identify
and correct malfunctions and other operational difficulties,
coordinating with third party vendors as appropriate. Provides
refresher training to staff on systems features as appropriate. -
Installs and configures new and redistributed hardware throughout
all credit union locations. Installs and configures software on
credit union equipment. Performs hardware/software upgrades to
existing computer equipment as needed. - Notifies users of new
useful features available through product updates. Provides
software and hardware support to credit union staff and volunteers
by providing technical assistance for troubleshooting, maintenance,
and repair of PCs, printers, terminals, etc. - Deploys and
maintains physical and virtual servers located on-site including
but not limited to patches, updates and hardware installations. -
Monitor and validate Server backup processes and escalate issues in
a timely fashion. Monitors and maintains licensing of software and
hardware. - Monitor and validate Server backup processes and
escalate issues in a timely fashion. Monitors and maintains
licensing of software and hardware. - Instructs Credit Union
employees on how to care for and maintain their equipment including
but not limited to workstations, printers, and scanners. Assists
staff in understanding procedures for data backup, network access,
etc. - Develop new strategies and IT procedures to increase
efficiency, enhance workflow and improve the end user experience. -
Provides supervisor with assigned reports in a timely, accurate
manner upon request. Assists with application project-based work,
as assigned. Reports significant and/or widespread issues to
supervisor for escalation as appropriate. - Utilizes and maintains
help desk tracking software. - Participate in cross training with
other Information Technology staff. - Responsible for all Tier III
vendor relationships and any other Tier IV or Tier V relationships
as needed. - Performs responsibilities in accordance with all
Credit Union standards, policies and procedures. - Assists in the
purchasing, inventorying and tracking of IT inventory. - Performs
other related duties as assigned. Desired Skills and Experience: -
A minimum of 3 years of similar or related experience. - A
four-year college degree or (2) Completion of a specialized course
of study at a business or trade school with 10 years related
experience or (3) Completion of a specialized and extensive
in-house training or apprenticeship program and 15 years related
experience. - Ability to identify and resolve computer system
malfunctions and operations problems. - Ability to communicate
technical information to nontechnical personnel. + - Excellent
verbal and written communication skills. - Ability to learn and
support new systems and applications. - Understanding of disaster
recovery and server backup procedures. Pay: $22.36 - $31.28 an hour
Equal Employment Opportunity: Equal employment opportunity has been
and will continue to be a basic principle at the Credit Union. CFCU
provides equal employment opportunities, without discrimination
because of race, color, religion, creed, sex, sexual orientation,
gender identity or expression, pregnancy, marital status, age,
national origin, citizenship, handicap or disability, veteran or
military status, political beliefs, victim of domestic violence
status, familial status, or predisposing genetic characteristics or
status, or any other status protected by federal, state, local or
other law. This policy includes, but is not limited to recruitment,
hiring, compensation, training, and apprenticeship, promotion,
upgrading, demotion, downgrading, transfer, lay-off and
termination, and all other terms and conditions of employment.
PI201463512
Keywords: CFCU Community Credit Union, Syracuse , IT Specialist, Other , Ithaca, New York
Click
here to apply!
|