Inn Front Desk Clerk

Company: Oneida Nation Enterprises
Location: Verona
Posted on: January 27, 2023

Job Description:

Duties & Responsibilities:

Consistently makes sure guest signs and initial paperwork properly and attach all pertinent information to the registration card.
Ensures all procedures are followed when checking guests into and out of the Inn.
Calls guests 20 minutes after check-in to be sure everything is fine. Asks if there is anything else the guest needs.
Maintains thorough knowledge of the Hotel reservations system. Processes guest transactions with minimal error. Consistently uses proper group, source, and reason codes.
Promptly answers telephone calls to the Inn.
Effectively answers any guest questions. Consistently directs guests to proper areas for answers to questions. Consistently follows through on guest issues to get them resolved.
Handles all guest transactions in an expeditious and concise manner. Asks for TS Rewards card if needed both at check-in and check-out.
Ensures guests always receive correct key upon check-in. Advises guests keys are needed 24 hours to access the elevators.
Properly cashes out at the end of shift, ensuring that all monies balance to the cashier transaction reports and that all paperwork is accounted for, orderly, signed, and balanced.
Completes night owls, alert dates, and other necessary grave functions in a timely manner. GRAVE SHIFT ONLY
Promptly assists guests with luggage as needed. Calls Valet upon check out. GRAVE SHIFT ONLY

Minimum Qualifications :

Must have a high school diploma or G.E.D.
Must have experience in a guest contact position.
Must have hotel and cashiering experience.
Must be able to type 40 wpm.
Excellent communication and computer skills are required.

Physical Requirements:
1. Must be able to walk and stand for long periods of time.
2. Must be able to lift up to 35lbs.

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Keywords: Oneida Nation Enterprises, Syracuse , Inn Front Desk Clerk, Other , Verona, New York