Customer Claims Specialist

Company: Xylem
Location: Syracuse
Posted on: January 26, 2023

Job Description:

Xylem -?z?l?m-1) The tissue in plants that brings water upward from the roots;2) a leading global water technology company.Xylem, a leading global water technology company dedicated to solving the world's most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world's water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.If you are excited and passionate about helping us #letssolvewater, we want to hear from you!**The Role:** Xylem seeks to hire a Warranty & Claims Specialist. The Warranty & Claims Specialist will be an acting liaison with field representatives on warranty opportunities and communicates the returns process with vendors, customers, and employees involved in the returns process. The ideal candidate facilitates complaints, credits, returns, and replacements. Analyzes field failure trends and reports metrics to top management, triggers corrective action process in conjunction with Quality Assurance.**Essential Duties/Principal Responsibilities:**+ Responsible for informing field representatives and council of any service related changes.+ Coordinate warranty claim support communication between Xylem operations and the field with regards to Xylem products.+ Provide warranty/service related field service support to local Representatives, contractors.+ Confirm if labor claims performed by vendors are warranty or non-warranty. Authorize payment as appropriate.+ Advise product line managers and marketing managers of any failure trends.+ Satisfies customer complaints in order to keep customers and to avoid law suits+ Support investigations and review damage and lost claims reports regarding Xylem product as directed thru Xylem Legal Administrator.+ Facilitate labor and material claims including returns/RMAs, credits, and replacement orders.+ Support return goods process+ Undertake other assignments as directed by the Customer Support Management team.+ Participation in Xylem Watermark volunteer activities**Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:**+ Bachelors Degree+ 2 - 5 years work experience in Warranty or Customer Service related positions**Preferred Qualifications:**+ Exceptional communication skills; verbal, written, presentation+ Sales and/or Customer service experience a must**We Offer You More Than Just "A Job"**+ **Professional Development** - To advance the capabilities of our people, we offer a wide variety of experiences to support our employees' professional growth and continuous learning.+ **Total Rewards** - We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.+ **Watermark** - Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.+ **Employee Networks** - Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women's, LGBT+ and Allies, Veteran's, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, Working Parents Networks and Non-Native English Speakers and Allies.**Physical Demands/Work Environment:**_(The physical demands and work environment described here are representative of those an employee encounters and must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)_+ Light lifting (20-25 lbs.), office environment+ Regularly required to sit or stand, reach, bend and move about the facility+ Stoop, crouch, kneel reach for and handle items, pick, pinch or otherwise work with the fingers and use the fingertips to perceive attributes of objects such as size, shape and surface finish.+ Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements+ Standard weekly job hours: 40 hours_Xylem is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law._

Keywords: Xylem, Syracuse , Customer Claims Specialist, Other , Syracuse, New York