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Product Support Engineer

Company: Saab Inc.
Location: East Syracuse
Posted on: November 26, 2022

Job Description:

Job Description:

Saab Inc. seeks a dynamic, results-oriented individual to fill the role of Product Support Engineer. The Product Support Engineer provides outstanding service to all Saab Inc. customers. The ideal candidate must be highly motivated and committed to solving customer problems. A positive outlook, desire to help others, and the ability to listen and work collaboratively are crucial to success in this position.

Responsibilities of the Product Support Engineer include:

Applying company policies and procedures to troubleshoot, diagnose, and resolve a variety of complex customer hardware and software issues independently or in collaboration with others.

Performing data analysis to identify the root cause of surveillance system issues and develop solutions to these issues.

Providing both remote and on-site technical support to customers on multiple complex systems.

Understanding analog, digital, RF, wired and wireless communications systems and networks.

Using common diagnostic test equipment and software tools to investigate issues.

Identifying tasks independently.

Responding to situations where first-line technicians have failed to isolate or fix problems in malfunctioning equipment or software.

Having moderate contact with customers.

Domestic and international travel opportunities.

Occasionally, supporting other company functional areas such as installation and training.

Occasionally, delivering training to customers.

Skills and Experience:


Professional with demonstrated ability to independently troubleshoot and resolve
complex issues.

Effectively uses problem solving skills and analytical thinking.

Proven experience working with surveillance systems (Radar, MLAT, A-SMGCS, ADS-B).

Unix, Linux and MATLAB experience desired.

Excellent oral and written communication skills.

Must be a problem solver who is poised, mature and fully capable of professional communication with customers and Saab Sensis personnel.

Proven experience in building positive customer relationships through continued, long-term customer interaction.

Education & Experience:

BA/BS degree in an engineering discipline and 3+ years of experience


8+ years of military or aerospace experience


MA/MS degree in an engineering discipline and 1+ year of experience.

Citizenship Requirements:

Must be a U.S. citizen. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Pre-employment Screening Requirements:

As a condition of employment, candidates will be required to meet the following criteria: (i) pass a drug screen and (ii) be fully vaccinated against the COVID-19 virus (unless granted an accommodation permitted by law and then in compliance with Saab's requirements related to the accommodation, if any).


Saab provides an excellent working environment offering professional growth opportunities, competitive wages, work-life balance, business-casual atmosphere and comprehensive benefits:

Medical, vision and dental insurance for employees and dependents

Paid time off including: minimum of 3 weeks vacation, 5 floating holidays, 8 designated holidays, 3 weeks personal illness, bereavement, jury duty and disability

401(k) with immediate vesting on employer match

Tuition assistance

Employee assistance programs

Employee stock purchase program with employer match

About Us:

Saab is a global defense and security company operating in the fields of air, land and naval defense, civil security and commercial aeronautics. We number approximately 17,000 employees and have operations on all continents. Technologically we are leaders in many areas, and one-fifth of our earnings are spent on research and development.

Saab is a company where we see diversity as an asset and offer unlimited opportunities for advancing in your career. We are also a company that respects each person's needs and encourage employees to lead a balanced, rewarding life beyond work. Saab values diversity and is an Equal Opportunity/ Affirmative Action employer. All qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran, disability status, or any other federal, state, or locally protected category.%7186237%

Keywords: Saab Inc., Syracuse , Product Support Engineer, Other , East Syracuse, New York

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