Contact Center Hybrid

Company: AmeriCU Credit Union
Location: Rome
Posted on: November 26, 2022

Job Description:

*Contact Center Hybrid*
Location: 231 Hill Road, Rome, NY 13441
Starting Rate - $18.62/hour to $23.28/hour, actual rate will depend on experience.
Position is overtime eligible.

*Who Are We?*
AmeriCU is a not-for-profit credit union based in Rome, NY with assets in excess of $2.5 Billion and serving a membership base of over 150,000 members across Central New York, the United States, and beyond. *For 72+ years we have been committed to our members, our employees, and our communities.* In 2022 we were once again recognized as one of the Best Companies to Work for in New York State, and most recently AmeriCU has once again been recognized as one of the Best Credit Union's in America by Forbes. This year, only 3.4% of all credit unions earned the recognition of being a best-in-state credit union. In New York, 4 credit unions qualified for the honor - AmeriCU #2 in NYS.

*The Position: *
AmeriCU Credit Union is in search of a *Contact Center Hybrid* who aligns directly with our mission to provide our members with the right financial services to live life, dream big, and achieve financial success, and our vision to be the most admired organization in every community we serve. You will assist with performing call center job duties and management of digital communication channels. Serves as a backup for the virtual account opening, as needed. Manage and expand relationships with members and potential members by providing professional and quality member service and sales that meets or exceeds member expectations. Demonstrate clear verbal and written communication via; telephone, email, chat, and/or video.

*What You'll Do: *
As a *Contact Center Hybrid *your primary responsibilities will include:

* Manage a high volume of inbound/outbound calls in a timely manner and perform responsibilities outlined for Call Center Representatives.

* Manage incoming member digital communication via chat and email.

* Process virtual deposit account applications as needed to back up Virtual Service Specialists.

* Accesses 3rd party programs (Compass, Deluxe) to troubleshoot issues with external transfers and review incoming check order requests.

* Meet or exceed individual competencies and goals while also contributing to the overall goals of the organization.

* Verify and maintain member information captured in Core and CRM systems.

* Uphold the mission and vision that align with AmeriCU's core values and strategic direction.

* Perform other related duties as assigned.

* Maintain knowledge of and adhere to all applicable compliance and operational risk controls in accordance with credit union or regulatory standards and policies (BSA and the SAFE Act).

*Come grow with us!*
Whether you are just starting out or have been working in your field already, we offer opportunities for growth and advancement. It is our goal to hire employees who will provide exceptional service to our members and who value giving back and supporting the communities we serve. In addition, we offer the following benefits:

Competitive rates on our Medical, Dental and Vision plans
Generous contribution to your Health Savings Account, if you choose to enroll in one of AmeriCU's High Deductible Health plans
Paid Holidays
Paid Time off - Vacation, Personal or Sick and Birthday
Employee Appreciation Events
401(k) Matching after 1 year of employment
Employee Assistance Program
Tuition Reimbursement for Full-time employees after 1 year of employment
Life Insurance & Accidental Death & Dismemberment Insurance, free to all Full-time employees
Enhanced Short Term Disability - at no cost to you!

Get to know us more by clinking on the links below. See why YOU should choose AmeriCU!
https://www.americu.org/in-our-community/
https://www.americu.org/why-americu/

Job Type: Full-time

Pay: $18.62 per hour%58047475%

Keywords: AmeriCU Credit Union, Syracuse , Contact Center Hybrid, Other , Rome, New York