Company: Butler America Aerospace
Location: East Syracuse
Posted on: September 25, 2022
Account Representative Location: East Syracuse, NY (13057) Job
ID: #64921 Contract position Description: Provides strategic
direction for pre-delivery and after-sale support to customers
which may include product ordering, availability and delivery. Job
Specific Requirements Key responsibilities: " Develop and maintain
positive relationships with Domestic Account customers by serving
as the primary point of contact " Partner with sales organization
to facilitate order fulfillment by reviewing orders, customer
documentation, and job-site follow-up " Manage the entire customer
order fulfillment process including processing orders (when
needed), communicating order status, processing change notices,
expediting orders-shipments, and working with transportation
providers and outside suppliers. " Interface daily with
manufacturing facilities factory scheduling contacts, marketing
personnel, distribution center contacts, and all commercial selling
channels (Distributors, DSO offices, Carrier Enterprise, and
independent rep firms). Education - certifications: " High school
diploma w-7+ years of related experience " Associate degree w-5+
years of related experience " BA-BS degree w-2-5+ years of related
experience Experience - qualifications: " Strong interpersonal,
analytical and communication skills " Sense of urgency,
self-initiative, dedication and sense of ownership is a must. "
Strong written and verbal communication skills with ability to work
cross-functionally with both internal and external contacts "
Highly organized with strong attention to detail, while also able
to handle multiple priorities " Experience in customer services,
order systems, scheduling, and warehousing " Capable to work in a
fast-paced environment " Must be a highly motivated individual "
Capable of making decisions to resolve issues immediately "
Experience with defining, capturing and improving key metrics "
Knowledge of SAP and Microsoft Office " Knowledge of HVAC products
and marketing processes highly desired " Self-starter Benefits
provided: 6 paid holidays, 401K, medical, dental, and vision, sick
time as applicable to state law Butler America Aerospace, LLC. is
proud to provide an equal opportunity workplace and be an
affirmative action employer. Consider Butler because we are
committed to hiring and retaining a diverse workforce. We recognize
that we thrive on diversity and inclusion for the benefit of our
employees, our customers, and the communities where we are located.
Employment decisions are made without regard to race, color,
religion, gender, national origin, ethnicity, veteran status,
disability status, age, sexual orientation, gender identity, gender
expression, marital status, mental or physical disability or any
other legally protected status.
Keywords: Butler America Aerospace, Syracuse , Account Representative, Other , East Syracuse, New York
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