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Account Representative

Company: Butler America Aerospace
Location: East Syracuse
Posted on: September 25, 2022

Job Description:

Account Representative Location: East Syracuse, NY (13057) Job ID: #64921 Contract position Description: Provides strategic direction for pre-delivery and after-sale support to customers which may include product ordering, availability and delivery. Job Specific Requirements Key responsibilities: " Develop and maintain positive relationships with Domestic Account customers by serving as the primary point of contact " Partner with sales organization to facilitate order fulfillment by reviewing orders, customer documentation, and job-site follow-up " Manage the entire customer order fulfillment process including processing orders (when needed), communicating order status, processing change notices, expediting orders-shipments, and working with transportation providers and outside suppliers. " Interface daily with manufacturing facilities factory scheduling contacts, marketing personnel, distribution center contacts, and all commercial selling channels (Distributors, DSO offices, Carrier Enterprise, and independent rep firms). Education - certifications: " High school diploma w-7+ years of related experience " Associate degree w-5+ years of related experience " BA-BS degree w-2-5+ years of related experience Experience - qualifications: " Strong interpersonal, analytical and communication skills " Sense of urgency, self-initiative, dedication and sense of ownership is a must. " Strong written and verbal communication skills with ability to work cross-functionally with both internal and external contacts " Highly organized with strong attention to detail, while also able to handle multiple priorities " Experience in customer services, order systems, scheduling, and warehousing " Capable to work in a fast-paced environment " Must be a highly motivated individual " Capable of making decisions to resolve issues immediately " Experience with defining, capturing and improving key metrics " Knowledge of SAP and Microsoft Office " Knowledge of HVAC products and marketing processes highly desired " Self-starter Benefits provided: 6 paid holidays, 401K, medical, dental, and vision, sick time as applicable to state law Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity and inclusion for the benefit of our employees, our customers, and the communities where we are located. Employment decisions are made without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status.

Keywords: Butler America Aerospace, Syracuse , Account Representative, Other , East Syracuse, New York

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