SyracuseRecruiter Since 2001
the smart solution for Syracuse jobs

CSR Call Center - MST

Company: Russell Tobin & Associates
Location: East Syracuse
Posted on: September 24, 2022

Job Description:

Russell Tobin and Associates is currently hiring an Call Center Representative for our Fortune 500 Client. Apply today for consideration!Location: East Syracuse, NYDuration: 2 YearsWork Schedule: Monday-Friday: 8 a.m.; ends at 5 p.mDescription: Supports pre-delivery and after-sale support to customers which may include product ordering, availability, and delivery.Job Specifications Overview:

  • How the Product Registration Team helps our customers:
  • Provide website navigation instruction for registering product on line
  • Register equipment for homeowners when customer has no internet access
  • Provide customers with warranty information
  • Make corrections to product registrations as needed by homeowners, dealers, or distributors
  • Refer customer to the correct person/team when not a registration issue
  • Provide customers with product registration confirmations when neededJob Requirements:
    • Call Center Experience (30-40+ calls a day)
    • Experience keying/capturing all customer call details/interactions into our a Customer Relationship Management system (CRM)
    • Type 40+ words a minute
    • Email experience
    • Experience with Microsoft Word
    • Ability to navigate several opened Internet tabs on two monitors
    • Computer experience to include simple tasks like copy/paste, find, google search, etc.
    • Data entry (web-based applications)
    • Attention to Detail (accuracy)
    • Strong Communication skills, both written and oral
    • Ability to multi-task
    • Ability to interpret and follow standard work instructions and job aids
    • Salesforce and/or Service Bench experience a plus; ability to work in multiple systems at one time
    • Strong work ethic

Keywords: Russell Tobin & Associates, Syracuse , CSR Call Center - MST, Other , East Syracuse, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

Syracuse RSS job feeds