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CSR Call Center - MST

Company: Russell Tobin & Associates
Location: East Syracuse
Posted on: September 24, 2022

Job Description:

Russell Tobin and Associates is currently hiring an Call Center Representative for our Fortune 500 Client. Apply today for consideration!Location: East Syracuse, NYDuration: 2 YearsWork Schedule: Monday-Friday: 8 a.m.; ends at 5 p.mDescription: Supports pre-delivery and after-sale support to customers which may include product ordering, availability, and delivery.Job Specifications Overview:

  • How the Product Registration Team helps our customers:
  • Provide website navigation instruction for registering product on line
  • Register equipment for homeowners when customer has no internet access
  • Provide customers with warranty information
  • Make corrections to product registrations as needed by homeowners, dealers, or distributors
  • Refer customer to the correct person/team when not a registration issue
  • Provide customers with product registration confirmations when neededJob Requirements:
    • Call Center Experience (30-40+ calls a day)
    • Experience keying/capturing all customer call details/interactions into our a Customer Relationship Management system (CRM)
    • Type 40+ words a minute
    • Email experience
    • Experience with Microsoft Word
    • Ability to navigate several opened Internet tabs on two monitors
    • Computer experience to include simple tasks like copy/paste, find, google search, etc.
    • Data entry (web-based applications)
    • Attention to Detail (accuracy)
    • Strong Communication skills, both written and oral
    • Ability to multi-task
    • Ability to interpret and follow standard work instructions and job aids
    • Salesforce and/or Service Bench experience a plus; ability to work in multiple systems at one time
    • Strong work ethic

Keywords: Russell Tobin & Associates, Syracuse , CSR Call Center - MST, Other , East Syracuse, New York

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