Call Center Representative
Company: Russell Tobin
Location: East Syracuse
Posted on: August 6, 2022
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Job Description:
Job Description Job Title: Call Center Representative Location:
East Syracuse, NY Duration: 2 Years Pay Rate: $17.00 /hour Work
Schedule: Monday-Friday: 8 a.m.; ends at 5 p.m Description:
Supports pre-delivery and after-sale support to customers which may
include product ordering, availability, and delivery. Job
Specifications Overview: How the Product Registration Team helps
our customers: Provide website navigation instruction for
registering product on line Register equipment for homeowners when
customer has no internet access Provide customers with warranty
information Make corrections to product registrations as needed by
homeowners, dealers, or distributors Refer customer to the correct
person/team when not a registration issue Provide customers with
product registration confirmations when needed Job Requirements:
Call Center Experience (30-40 calls a day) Experience
keying/capturing all customer call details/interactions into our a
Customer Relationship Management system (CRM) Type 40 words a
minute Email experience Experience with Microsoft Word Ability to
navigate several opened Internet tabs on two monitors Computer
experience to include simple tasks like copy/paste, find, google
search, etc. Data entry (web-based applications) Attention to
Detail (accuracy) Strong Communication skills, both written and
oral Ability to multi-task Ability to interpret and follow standard
work instructions and job aids Salesforce and/or Service Bench
experience a plus; ability to work in multiple systems at one time
Strong work ethic
Keywords: Russell Tobin, Syracuse , Call Center Representative, Other , East Syracuse, New York
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