Call Center Representative

Company: Russell Tobin
Location: East Syracuse
Posted on: August 6, 2022

Job Description:

Job Description Job Title: Call Center Representative Location: East Syracuse, NY Duration: 2 Years Pay Rate: $17.00 /hour Work Schedule: Monday-Friday: 8 a.m.; ends at 5 p.m Description: Supports pre-delivery and after-sale support to customers which may include product ordering, availability, and delivery. Job Specifications Overview: How the Product Registration Team helps our customers: Provide website navigation instruction for registering product on line Register equipment for homeowners when customer has no internet access Provide customers with warranty information Make corrections to product registrations as needed by homeowners, dealers, or distributors Refer customer to the correct person/team when not a registration issue Provide customers with product registration confirmations when needed Job Requirements: Call Center Experience (30-40 calls a day) Experience keying/capturing all customer call details/interactions into our a Customer Relationship Management system (CRM) Type 40 words a minute Email experience Experience with Microsoft Word Ability to navigate several opened Internet tabs on two monitors Computer experience to include simple tasks like copy/paste, find, google search, etc. Data entry (web-based applications) Attention to Detail (accuracy) Strong Communication skills, both written and oral Ability to multi-task Ability to interpret and follow standard work instructions and job aids Salesforce and/or Service Bench experience a plus; ability to work in multiple systems at one time Strong work ethic

Keywords: Russell Tobin, Syracuse , Call Center Representative, Other , East Syracuse, New York