CUSTOMER SVC REP-VN
Company: Hood
Location: Vernon
Posted on: June 25, 2022
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Job Description:
Are you a self-driven person looking to advance your career as a
high-impact player on a team?If so, we have an exciting challenge
for you and your future!At HP Hood, we celebrate our differences.
Our diversity of people, backgrounds, experiences, thoughts and
perspectives are fostered to create an inclusive work environment.
We are at our best when we respect and value each other - One Team,
One Company!Our culture is built on value commitments to
innovation, quality, results, integrity, community, people, and
collaboration that fosters a strong employee engagement, teamwork,
safety and wellness.We offer a competitive benefits package that
includes health, dental, vision, wellness programs, employee
discount programs, 401k matches, incentive programs, profit sharing
and more.Founded in 1846, today HP Hood is one of the largest and
most trusted food and beverage manufacturers in the United States.
Our portfolio of national and super-regional brands and licensed
products includes Hood, Heluva Good, Lactaid, Blue Diamond Almond
Breeze, Planet Oat, Hershey's Milk & Milkshakes and more. Job
Summary:Under direction of the Lead Customer Service Supervisor,
Customer Service Supervisor and/or the Customer Service Manager the
Customer Service Representative will field all Customer Service
related issues (incoming & outgoing customer orders) and
processing.Essential Duties and Responsibilities:Develop, maintain
and promote a pleasant relationship with all internal and external
customers.Key orders, Make Order updates, Date Changes, and process
Complaints with minimal errors.Maintain customer file with
deliveries, telephone numbers, Email, Sales, Etc.Supply sales,
shipping, marketing, production and distribution with pertinent
information concerning customer activity (sales, special events,
large orders, etc.)Knowledge of product line in all
locations.Arrange for proper handling of all customer requests and
complaints (special deliveries, off day deliveries, etc.)Must be
accurate in keypunching orders and concentration to ensure proper
load dates and delivery dates are used.Develop excellent
communication skills with co-workers to ensure all necessary
departments are aware of delivery, load and customer
changes.Education and Experience:High school diploma or the
equivalent required.At least three years Customer Service
experienceStrong computer skills with experience in MS Outlook,
Word and Excel.SAP Experience a plusSkills and
Competencies:Effective, courteous communication skillsMust be
organized with great attention to detailMust be able to perform
data entry with accuracyCustomer FocusedLeadership
SkillsOrganizational SkillsHP Hood is an Equal Opportunity Employer
Female/Minority/Veteran/Disabled "VERVRAA Federal Contractor"Equal
Opportunity Employer/Protected Veterans/Individuals with
DisabilitiesThe contractor will not discharge or in any other
manner discriminate against employees or applicants because they
have inquired about, discussed, or disclosed their own pay or the
pay of another employee or applicant. However, employees who have
access to the compensation information of other employees or
applicants as a part of their essential job functions cannot
disclose the pay of other employees or applicants to individuals
who do not otherwise have access to compensation information,
unless the disclosure is (a) in response to a formal complaint or
charge, (b) in furtherance of an investigation, proceeding,
hearing, or action, including an investigation conducted by the
employer, or (c) consistent with the contractor's legal duty to
furnish information. 41 CFR 60-1.35(c)
Keywords: Hood, Syracuse , CUSTOMER SVC REP-VN, Other , Vernon, New York
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