CUSTOMER SVC REP-VN

Company: Hood
Location: Vernon
Posted on: June 25, 2022

Job Description:

Are you a self-driven person looking to advance your career as a high-impact player on a team?If so, we have an exciting challenge for you and your future!At HP Hood, we celebrate our differences. Our diversity of people, backgrounds, experiences, thoughts and perspectives are fostered to create an inclusive work environment. We are at our best when we respect and value each other - One Team, One Company!Our culture is built on value commitments to innovation, quality, results, integrity, community, people, and collaboration that fosters a strong employee engagement, teamwork, safety and wellness.We offer a competitive benefits package that includes health, dental, vision, wellness programs, employee discount programs, 401k matches, incentive programs, profit sharing and more.Founded in 1846, today HP Hood is one of the largest and most trusted food and beverage manufacturers in the United States. Our portfolio of national and super-regional brands and licensed products includes Hood, Heluva Good, Lactaid, Blue Diamond Almond Breeze, Planet Oat, Hershey's Milk & Milkshakes and more. Job Summary:Under direction of the Lead Customer Service Supervisor, Customer Service Supervisor and/or the Customer Service Manager the Customer Service Representative will field all Customer Service related issues (incoming & outgoing customer orders) and processing.Essential Duties and Responsibilities:Develop, maintain and promote a pleasant relationship with all internal and external customers.Key orders, Make Order updates, Date Changes, and process Complaints with minimal errors.Maintain customer file with deliveries, telephone numbers, Email, Sales, Etc.Supply sales, shipping, marketing, production and distribution with pertinent information concerning customer activity (sales, special events, large orders, etc.)Knowledge of product line in all locations.Arrange for proper handling of all customer requests and complaints (special deliveries, off day deliveries, etc.)Must be accurate in keypunching orders and concentration to ensure proper load dates and delivery dates are used.Develop excellent communication skills with co-workers to ensure all necessary departments are aware of delivery, load and customer changes.Education and Experience:High school diploma or the equivalent required.At least three years Customer Service experienceStrong computer skills with experience in MS Outlook, Word and Excel.SAP Experience a plusSkills and Competencies:Effective, courteous communication skillsMust be organized with great attention to detailMust be able to perform data entry with accuracyCustomer FocusedLeadership SkillsOrganizational SkillsHP Hood is an Equal Opportunity Employer Female/Minority/Veteran/Disabled "VERVRAA Federal Contractor"Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Hood, Syracuse , CUSTOMER SVC REP-VN, Other , Vernon, New York