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Learning and Development Specialist

Company: CFCU Community Credit Union
Location: Ithaca
Posted on: June 25, 2022

Job Description:

CFCU Community Credit Union (CFCU) is searching for a talented and professional Learning and Development Specialist to join the Learning and Development Department. The selected candidate will develop, enhance, and conduct learning and development programs for CFCU employees. In addition, this position will ensure that training reflects organizational needs and initiatives and is offered in a professional and engaging manner. This position will report directly to the Vice President of Learning and Development.Responsibilities:

  • Identifies and develops instructional methods, including individual training, group instruction, demonstrations, workshops, online training, webinars, custom e-Learnings, and other approaches as appropriate.
  • Trains the organization on CFCU's products and services, the core processing system, auxiliary systems, and position-specific policies, procedures, and operations.
  • Tracks progress of new employee trainees through routine tests, observation, checklist completion, and feedback from supervisors.
  • Works with supervisors, subject matter experts (SMEs), and other members of Learning & Development to identify specific training needs on new or existing CFCU products, services, software, and hardware.
  • Assists with the development and delivery of training on new and existing CFCU products, services, software, and hardware.
  • Collaborates with other members of Learning & Development and SMEs to design and/or select training manuals and related materials.
  • Participates in the research, selection, and development of effective training tools and resources.
  • In collaboration with other members of Learning & Development, performs an organizational Learning Needs Analysis on a recurring basis.
  • Represents Learning & Development on project and/or organizational committees as needed.
  • Serves as intranet administrator to maintain Learning & Development page(s), trains other intranet administrators, and supports other intranet admins with making page updates as needed.
  • In collaboration with Human Resources, manages the Skill Enhancement and Employee Development (SEED) program, including track creation, submission review and recording, and program maintenance.
  • Performs other job-related duties as assigned.Desired Skills and Experience:
    • Equivalent to a college degree (BS or BA in a relevant field).
    • 1-3 years similar or related experience in training, learning, or development. Training in a financial setting preferred.
    • Understanding of characteristics and needs of adult learners preferred.
    • Proficient in Microsoft Office Suite.
    • Very strong oral and written abilities; able to conduct a professional presentation for varying sized groups.
    • High level of detail and organization with the ability to work independently.Equal Employment Opportunity:Equal employment opportunity has been and will continue to be a basic principle at the Credit Union. CFCU provides equal employment opportunities, without discrimination because of race, color, religion, creed, sex, sexual orientation, gender identity or expression, pregnancy, marital status, age, national origin, citizenship, handicap or disability, veteran or military status, political beliefs, victim of domestic violence status, familial status, or predisposing genetic characteristics or status, or any other status protected by federal, state, local or other law. This policy includes, but is not limited to recruitment, hiring, compensation, training, and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, lay-off and termination, and all other terms and conditions of employment.

Keywords: CFCU Community Credit Union, Syracuse , Learning and Development Specialist, Other , Ithaca, New York

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