Front Desk Associate
Company: Planet Fitness Franchises
Location: Baldwinsville
Posted on: May 16, 2022
Job Description:
Job DescriptionFront Desk Associate - Clay, NY / Baldwinsville,
NY / Onondaga County - Part Time Positions - Weekdays and/or
Weekends - Multiple Shifts/Schedules Available! (see hours
below)Planet Fitness, a private equity backed fitness retailer, is
seeking candidates for the role of Front Desk Associates. The Front
Desk Associate is a highly friendly and courteous individual who
consistently delivers first-rate service and fosters positive
customer satisfaction and loyalty while promoting ECP-PF
Holdings-Planet Fitness Mission, Vision and Values. The Front Desk
Associate must be adept at balancing multiple tasks with a
friendly, courteous demeanor.Essential Duties and
Responsibilities:
- Welcome and exit members in a confident, professional, and
friendly manner with hellos and goodbyes.
- Anticipate member's needs, respond promptly and acknowledge all
members
- Provide gracious and efficient telephone service. Calls should
be answered promptly and knowledgeably, always ensuring complete
and accurate information.
- Utilize strong communication and problem-solving skills to
effectively resolve customer concerns, ensuring a pleasant
experience.
- Ability to maintain the cleanliness of the club for up to 50%
of the shift.
- Deliver prompt, efficient customer service while maintaining a
high level of accuracy in a fast-paced retail environment.
- Hands-on experience in accepting payments from customers and
give change and receipts.
- Drive revenue by communicating and demonstrating benefits of
products and special promotions to customers.
- Proven ability to answer customers' questions and give
information regarding the business procedures and policies in an
exact and customer-friendly wayMinimum Skills
- Ability to manage multiple responsibilities
- Solid work ethic with strong decision-making, problem
resolution skills
- Self-starter who takes initiative with minimal direction and
supervision
- Comfortable working a flexible rotating schedule
- Superior customer service skills, preferably in the fitness
industry.
- Hard working, enthusiastic and energetic!
- Physical Requirements: Ability to talk and hear, sit, stand,
and use their hands and fingers to handle or feel. Occasionally
required to stand, walk, reach with arms and hands, climb or
balance, and to stoop, kneel, crouch or crawl. The employee must
frequently lift and move up to 50 pounds and occasionally lift and
move objects up to 75 pounds.Minimum Qualifications
- 18 years old or older
- A High School Diploma Or Equivalent required
- Six months face to face customer service experience in a retail
environment required or 1-year Fitness experience preferred.Hours
(Initial training hours may vary as well as when the needs of the
facility change. Please specify your availability for the
days/times listed below.)Monday: 5:00am - 11:00am // 6:00pm -
11:00pmTuesday: 5:00am - 11:00am // 6:00pm - 11:00pmWednesday:
5:00am - 11:00am // 6:00pm - 11:00pmThursday: 5:00am - 11:00am //
6:00pm - 11:00pmFriday: 5:00am - 11:00am // 4:00pm -
9:00pmSaturday: 6:30am - 1:00pm // 1:00pm - 7:30pmSunday: 6:30am -
1:00pm // 1:00pm - 7:30pm:Benefits
- Competitive Salary
- Company contribution towards health benefits that includes:
Medical, Dental, Vision, LTD, STD and Critical Illness
- Paid Time Off benefits (if applicable) Planet Fitness is an
Equal Opportunity Employer
Job Posted by ApplicantPro
Keywords: Planet Fitness Franchises, Syracuse , Front Desk Associate, Other , Baldwinsville, New York
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