Product Specialist Video, Spectrum Enterprise
Company: SPECTRUM
Location: Syracuse
Posted on: May 16, 2022
Job Description:
At a glance:
Are you a talented product specialist
skilled at conducting business activities around non-standard
product requests? Can you commit to a leadership role proposing
business solutions to non-standard products and identifying the
required business support?Do you desire competitive compensation
with lucrative benefits and a focus on professional development?Our
company:
At Spectrum Enterprise, our goal is to foster an engaging work
environment that encourages our team members to reach their full
potential. We promote a culture of excellence that celebrates
diversity, innovative thinking and dedication to consistently
exceeding client expectations.
Spectrum Enterprise, a part of Charter Communications, Inc., is a
national provider of scalable, fiber technology solutions serving
Americas largest businesses and communications service providers.
The broad Spectrum Enterprise portfolio includes networking and
managed services solutions: Internet access, Ethernet access and
networks, Voice and TV solutions. Spectrum Enterprises
industry-leading team of experts works closely with clients to
achieve greater business success by providing solutions designed to
meet their evolving needs. More information about Spectrum
Enterprise can be found at enterprise.spectrum.com.
Highlights:
As the Video Product Specialist, you identify the required business
support and propose business solutions for our non-standard product
requests. You drive non-standard product development by providing a
complete understanding of the organizational and operational
impacts. You maximize projects by serving as a liaison between
Product Management, Sales and technical and operational support
groups impacted by new products.
You possess an in-depth knowledge of product capabilities, systems,
processes and capacity and apply that knowledge to translate the
business or user needs into solutions that can be executed within
the constraints of the project and organization. You thrive in an
office environment leading cross-functional projects related to
business process, product lifecycle management and product
development. You report to the Senior Manager of Product Management
for goals, guidance and assistance.
Position benefits:
Competitive salary with bonus.Health,
vision and dental insurance.100% company match 401(k) up to
6%.Company funded retirement accumulation plan for an additional
3%.Education assistance.Pretax childcare spending account.Paid
holidays, vacation days, personal days and sick days.Employee
discount on spectrum services where available.What you will do:
Encourage company-wide excellence
through active and consistent support all efforts to simplify and
enhance the client experience.Drive the development of non-standard
products by serving as a proficient subject matter expert for an
assigned product line.Identify solutions to end-user requirements
and engage as a project lead to ensure a positive client
experience.Improve product and processes by identifying product
gaps, conducting research to fill these gaps and providing
recommendations.Determine client needs by gathering, refining,
validating, documenting and maintaining complex data for the
associated lines of business.Drive projects by assigning workloads
and ensuring tasks are completed. Mitigate risks by modeling
business trends based on historical data sets and the planned
changes or feature launches.Lead weekly business process review and
manage third-party workflow and reporting system to ensure project
completion.Perform ad hoc data analysis and reporting as needed for
leadership to leverage.Ensure project timeline by tracking and
reporting project while maintaining the roadmap and status
reports.Generate requirements documentation through facilitated
work sessions or individual interviews with sponsors and
stakeholders and manage changes to those requirements.Perform
additional duties related to the position as assigned. Required
keys for success:
Five or more years of
telecommunications engineering, product management or related
industry experience.Expert analytical and interpretation skills
with the ability to create recommendations.History of defining key
performance indicators or metrics.Ability to listen to multiple
points of view and synthesize against goals for
recommendations.Confident when preparing and conducting data-driven
presentations.Proven organizational and prioritization skills with
the ability to show sound judgment and initiative to accomplish job
duties.Quick learner that can become a subject matter expert on
multiple databases and reporting tools.Highly motivated with an
interest in technology, passion for great products and strong
business acumen.Proficient in Microsoft Word, Excel, PowerPoint and
Outlook.Effective written and spoken English communication skills
with all levels of an organization.How you will stand out from the
crowd:
Video product management or product
development experience.Experience in telecommunications sales or
sales engineering.Able to lead cross-functionally make decisions
and resolve issues while working under pressure.Your education:
Bachelors degree in science,
engineering, or a related field, or an equivalent combination of
education, training and experience (required).Industry-recognized
project management certification (preferred). MPD375 311469-4
311469BR
Keywords: SPECTRUM, Syracuse , Product Specialist Video, Spectrum Enterprise, Other , Syracuse, New York
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