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Omni-Channel Supervisor - Sangertown Sq Mall

Company: J.C. Penney
Location: New Hartford
Posted on: January 16, 2022

Job Description:

General DescriptionAt JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers will discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward helping customers find what they love for less time, money and effort.Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It's a place that's meant for you.As the Omni-Channel Supervisor you are accountable for driving Omni-Channel initiatives, supervising and engaging Omni-channel team training and developing associates.ResponsibilitiesCustomer Service & SalesGreets and assists customers in finding products and partners with other team members when additional help is neededModels for and holds team accountable for outstanding customer serviceSupports the Manager on Duty programDirects customer service activities throughout the storeEnterprise FulfillmentResponsible for the completion of all Ship from Store & Buy Online Pick Up in Store orders within prescribed time periodsAchieves productivity targets by reviewing available reports and metrics to identifying opportunity items and reduce shrinkPartners with Operations Supervisor to resolve operational concerns that impact Enterprise FulfillmentConducts audits of Enterprise Fulfillment orders to ensure accuracy of orders, drive customer experience and minimize shrink -jcp.comResponsible for the Return Shipment Processes and ensures that all items are returnedResponsible for stockroom standards for all Omni-channel processes to ensure efficient execution and a safe work environmentReviews available reports and metrics to identify opportunity items and reduce shrinkConducts quarterly audit of packages and takes action as neededTeam DevelopmentResponsible for the completion of Omni-channel associate training and policy complianceConsistently provides ongoing feedback and coaching to associateTakes action on performance and policy issues within the teamSkills & ExperienceTo achieve success at JCPenney, a Omni-Channel Supervisor will possess the following:Work experience- Minimum of 2 years retail leadership experienceEducation- Bachelor degree or equivalent work experienceDrives Performance - Holds self and others accountable to a higher standard to achieve results. Provides feedback, visibility and recognition to the teamService-Oriented- Empathetically services the needs of customers and associates; seeks to understand diverse points of view to help find the best solutionBuilds Relationships - Develops positive relationships: establishes strong networks, shows respect for different styles, and communicates effectively to a wide audiencesDrives Change - Adapts quickly to changing situations with energy and a positive attitude

Keywords: J.C. Penney, Syracuse , Omni-Channel Supervisor - Sangertown Sq Mall, Other , New Hartford, New York

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