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Parts Counter Representative

Company: Tracey Road Equipment, Inc.
Location: East Syracuse
Posted on: November 22, 2021

Job Description:

Tracey Road Equipment, Inc. is seeking to hire a full time Parts Counter Representative for our East Syracuse Branch.
The Parts Counter person sells, retail parts to all available customers, over the counter as well as on the phone.
DUTIES AND RESPONSIBILITES

  • Responsible for all functions relating to developing new parts, customer relationships, and strengthening existing customer base.
  • Will use dealership equipment and resources safely and proficiently as well as sell additional parts and services by recognizing opportunities to up-sell.
  • Assist walk-in and phone-in customers in selecting required parts suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line.
  • Pull purchased parts from stock.
  • Maintain customer goodwill by greeting and acknowledging all customers, answer customer inquiries, pull parts for customers, and follow our prescribed cash, credit and check processing procedures.
  • Assist outside sales representatives with their orders.
  • Set up orders for daily shipment, delivery, or pick-up.
  • Be friendly professional and efficient when working with all customers, both on the phone and in person.
  • Provide the same high level of service to other dealership departments as is given to other customers.
  • Present the customer with the proper copy of invoices.
  • Keep current on new products and product updates.
  • Participate in all training programs that are made available.
  • Other duties as assigned
    QUALIFICATIONS:
    • Previous parts and customer service experience would be ideal.
    • Ability to read and comprehend and instructions and information.
    • One year of experience in an equipment and / or truck parts department.
    • Professional personal appearance.
    • Ability to work well with the public, sometimes with several customers at a time.
      BENEFITS
      • Excellent Medical & Dental Plans.
      • 401-K plans.
      • Company Paid Life Insurance.
      • Paid Vacations.
      • Paid Holidays.
      • Paid Sick Days.
      • TRE Parts Discount.
      • Technician Referral Program.

        Tracey Road Equipment, Inc. is a leader in the industry; we are committed to providing outstanding customer service to all our customers. TRE has invested in building and maintaining the finest facilities, representing quality products backed by an insightful sales team, developing an immense rental fleet, staffing a knowledgeable parts team, and sustaining well trained, committed service departments. Our service departments not only provide top notch service on diesel trucks and engines, we also provide the same service on heavy construction equipment. TRE body and collision center provides the same high level of customer service.
        If you are looking for a great place to work TRE offers that. We continuously strive to provide our employees with ongoing training programs, we welcome feedback from our employees on how we can improve our efforts and incorporate a team environment. With nearly 265 employees working out of seven facilities spanning New York State, TRE offers numerous opportunities for qualified individuals. We strive for promotion from within our staff, and we foster a team approach to providing exemplary customer service.
        Tracey Road Equipment is an Affirmative Action/Equal Opportunity Employer.
        Please note that in order to be considered for employment with TRE you MUST complete an employment application. You can visit our website at , the application is in the career tab.

Keywords: Tracey Road Equipment, Inc., Syracuse , Parts Counter Representative, Other , East Syracuse, New York

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