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Senior Care Manager

Company: Salvation Army USA
Location: Elmira
Posted on: June 12, 2021

Job Description:


Seeking: compassionate individuals looking to help make a difference!

If you are passionate about making a difference in someone's life and want to work for an organization that appreciates and recognizes their employee's success, we encourage you to apply today!

Our Full-time opportunities offer:

  • Generous time off every year that includes paid holidays, up to 3 personal days, vacation time, and sick time
  • Employer funded Pension Plan (company contributions begin after 1 year of employment)
  • Comprehensive Health Care Coverage with low cost employee premiums, co-pays, and deductibles
  • Eligibility for supplemental insurance plans, including Short Term Disability, AFLAC, and Voluntary Term Life
  • Flexible Spending Accounts
  • Remitted Tuition program
  • Eligibility for the Federal Government's Public Student Loan Forgiveness Program

Some of these benefits are also available to Part-time employees as well!

SCOPE AND PURPOSE OF POSITION:The senior care manager provides outreach and enrollment services to children presumed to meet eligibility requirements of New York State's Children's Health Home program. They work with children, families and service providers to create a comprehensive Plan of Health Care and coordination of Health Services. Oversee the activities of agency Care Managers to assure the provision of high-quality, family-driven and youth guided service that is in accordance with the policies and regulations of the agency, the Health Home, and the NYS Department of Health. Support Care Managers in their efforts to help families and children advance the health care status of youth eligible for Health Home service.



Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Document all case activity, including outreach, consent development and assessment, plan development, client progress and transition arrangements.
  • Responsible for stall & active caseload of approximately 10-15 kids.
  • Oversee intake, evaluation and clinical assessments of prospective clients
  • Initiate referrals for Care Management Program to ensure caseloads are at capacity.
  • Review documentation by direct reports, confirm regulatory adequacy and timeliness.
  • Provide guidance to direct reports focusing on outreach, enrollment, development of Plans of Care, and conduct of continuing care management activity.
  • Ensure all direct reports complete and maintain mandatory training(s).
  • Evaluate, provide performance improvement and mentor the impact of care managers' activity on the health care status of clients, utilizing QI data and observation.
  • Responsible for actively pursuing referrals for the program.
  • Administer CANS-NY, updating periodically.
  • Develop a comprehensive, family-driven youth-guided Plan of Health Care.
  • Inventory and coordinate existing services relevant to the Plan of Care, identifying and securing additional services as appropriate.
  • Convene and conduct quarterly meetings to review progress, update POCs, and confirm continuing client eligibility.
  • Provide education to family and child concerning the nature and desired effect of services, along with information concerning conditions being treated.


  • Assist families and children in the acquisition and maintenance of public benefits e.g., financial, educational, social, and community services.
  • Provide Health Home services for children with mixed acuity needs, including at least two services per month, with at least one of those conducted face to face.
  • Assure responsible transition of client service into and out of Health Home care, between child and adult health homes, and between inpatient and community care as appropriate.
  • Participate in mandatory and optional training programs.
  • Responsible for conducting supervision meetings with all direct reports
  • Marketing of the Children's Health Home programs out in the business community

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice due to business needs.


SPECIAL SKILLS, CERTIFICATES, LICENSES, REGISTRATIONS.List any special skills, licenses, certificates, or registrations that are required to perform the essential duties of this job Bachelor's Degree with three years of experience; Master's Degree with one - two years of experience preferred. Relevant experience in serving children and families in child welfare, developmental disabilities, behavioral health, primary health care, or social services Experience coordinating and participating in team settings Solid writing and verbal communication Work effectively and knowledgeably across a broad spectrum of cultural, ethnic, and racial communities Ability to work in an effective and focused manner when self-directed and beyond immediate oversight Ability to deliver family-driven, youth-guided services Requires computer proficiency including word processing skills and the ability to provide culturally competent practice Must have valid driver's license that meets The Salvation Army insurance requirements Must have access to a vehicle to provide home visits and outreach services Provide assistance and /or intervention with children Perform all duties associated with job responsibilities

Keywords: Salvation Army USA, Syracuse , Senior Care Manager, Other , Elmira, New York

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