Transportation Member Service Representative (Syracuse Office)

Company: Nascentia Health
Location: Syracuse
Posted on: June 12, 2021

Job Description:

The Transportation Member Service Representative (MSR) is part of a dynamic team that arranges thousands of trips for our members each month for medical appointments. Coordination and collaboration with medical professionals and transportation providers is key to ensure that members receive their necessary care in a timely manner. Excellence in customer service, organization and planning is the foundation of the MSR position.

Performance Responsibilities and Standards:

• Answers calls from members, families, medical professionals and community liaisons regarding transportation requests for non-emergency medical appointments.
• Analyzes various transportation scenarios to determine the optimal service provider which meet the needs and care requirements of our member.
• Process service requests and create authorizations to communicate transportation details to partners.
• Assess last minute requests and collaborate with team to arrange needed transportation.
• Fields calls from members or member advocates regarding grievances.
• Exemplify the highest degree of customer service to all internal and external partners.
• All other duties as assigned.

Requirements:

• Customer service and scheduling experience preferred.
• High School Diploma or equivalent required. Associates in Communications, English, Public Relations or related field, or the equivalent preferred.
• Excellent oral, verbal, and written communication skills.
• Exceptional customer service, planning and organizational skills required.
• Accuracy and attention to details and follow through.
• Ability to handle large volume of calls with members, providers, community organizations.
• PC skills including data base entry and Microsoft Office required.

Physical Requirements:

• Speech, visual, and hearing ability sufficient to express and comprehend written and verbal communication.
• Ability to sit 90 percent of the day.

Compensation & Benefits:

Competitive Salary with:

• 401K with generous Employer match
• Medical, Dental, Vision plans
• On-Site Employee Fitness Center and Gym Membership
• Partially funded HSA
• Paid Time Off and Extended Sick Leave
• Short/Long term Disability
• Exceptional work/life balance
• Employee Assistance Program (EAP)
• Much More!

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About Nascentia Health:

Nascentia Health is leading the way in home care, post acute care and long-term community health, at our brand new headquarters featuring state-of-the-art technology and an on-site employee gym. We are looking for exceptional people to join our team.

A healthcare system without walls, Nascentia is an innovator in the concept of healthcare, truly focused on the patient as a whole. By serving people in their homes, Nascentia Health is able to provide true holistic care. We can address immediate needs, help support positive long term medical and lifestyle choices that provide for better outcomes, leverage cutting edge in-home care technologies, and help avoid unnecessary visits to busy healthcare facilities.

Our employees are our greatest asset. They work hard every day to make our system amazing and are dedicated to our mission of being the premier home and community-based care system for the regions we serve. We want everyone to love what they do, be excited about coming to work, and take pride in being part of our team.

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Nascentia Health is an Equal Opportunity Employer (EOE)

Employment is contingent upon negative results of a pre-hire drug screen

Keywords: Nascentia Health, Syracuse , Transportation Member Service Representative (Syracuse Office), Other , Syracuse, New York