Req Number213468 Category Sales, Retail Banking, Citizens Banker
Full/Part Time F Shift 1st Shift
Citizens Bankers devote their time getting to know their
customers and building lasting relationships by providing trusted
advice. Using your strong communication and problem-solving skills
- along with your wide range of financial knowledge - you will
anticipate your customers' wishes and address almost every need.
Your laser focus on delivering an exceptional experience means
every customer leaves happy, not just today, tomorrow and for years
Are you outgoing? Do you get satisfaction out of helping others
and offering sound advice? If you're a "people person" who enjoys
building strong relationships with customers, then this is the job
Citizens Bankers are the face of the branch. You'll get to know
customers' personal financial goals and recommend tailored
solutions to meet their needs - like planning for the future,
buying a home or opening a new credit card. Not only that, but
you'll also introduce customers to new, more efficient ways of
banking online, through our award-winning mobile app and ATMS.
Everyone in the branch environment thrives when you work together
to meet individual and team goals. You can also take advantage of
training, coaching and career planning to grow your career into
branch management or another exciting role at Citizens.
A Day in the Life of a Citizens Banker
Be the face of Citizens, presenting a professional, friendly and
helpful appearance with every interaction
Work closely with new and existing customers to understand their
financial needs and deepen relationships
Provide recommendations and assist customers with a wide array
of financial solutions to satisfy their spending, saving, borrowing
and investing needs
Help customers bank more efficiently using web, mobile and ATM
Acquire new customers through outbound phone checkups and
Collaborate with your partners in Wealth, Mortgage and Business
Banking to help customers with more complex financial needs
Contact customers to schedule time to discuss their personal
Provide financial education and services to customers to help
them fit banking into their everyday lives
- Comply with all financial policies and procedures, state and
local laws and regulations
What can we offer you?
Meaningful work & relationships - You'll help customers with
important financial decisions that impact their lives like building
a business, buying a house, paying for school or helping them
realize their long-term financial goals. Colleagues and leadership
listen to your ideas and feedback.
Commitment to community - You'll flourish in a diverse, friendly
and supportive workplace that lets you give back to the community
through volunteering and donating to causes that are important to
Recognition & reward - You'll see your hard work rewarded with
financial incentives, promotions, growth and new opportunities
Training & development - You'll grow your career through
training, coaching, career planning and development that will
enable you to branch off in any direction your talents and
interests take you
- Exceptional benefits - You'll have access to medical and dental
insurance, a 401K with corporate match, tuition assistance and
discounts on student loan refinancing. You'll also get a discount
on thousands of gyms, studios and fitness centers.
What qualifications are we looking for?
High School degree or GED required
2 years of sales and customer service experience
Strong listening and customer service skills
Ability to effectively ask questions and identify needs to
enhance the customer relationship
Commitment to building relationships through phone
Comfortable with using digital technology to support the
delivery of business goals
Ability to problem solve and provide solutions to customer
Ability to strengthen relationships with teammates, business
partners and specialists through collaboration
Self-motivated, confident and ability to multitask
Ability to work branch hours, which can include weekends and
- If selected, candidates must meet and comply with all
requirements set forth in the SAFE Act, including, but not limited
to successful completion of the required background checks and
obtaining a Unique Identifier from the Nationwide Mortgage
Licensing System (NMLS).
- 1 year cash handling experience preferred
Hours and Work Schedule
Hours per Week: 40
Work Schedule: Varies with branch needs and may include weekends
Be a great Citizen.
Join us today.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around
helping our customers and giving back to our local communities.
When you join our team, you are part of a supportive and
collaborative workforce, with access to training and tools to
accelerate your potential and maximize your career growth.
Equal Employment Opportunity
It is the policy of Citizens to provide equal employment and
advancement opportunities to all colleagues and applicants for
employment without regard to race, color, ethnicity, religion,
gender, pregnancy/childbirth, colleague or a dependent's
reproductive health decision making, age, national origin, sexual
orientation, gender identity or expression, disability or perceived
disability, genetic information, genetic characteristic,
citizenship, veteran or military status, marital or domestic
partner status, family status/parenthood, victim of domestic
violence, or any other category protected by federal, state and/or
Equal Employment and Opportunity Employer/Disabled/Veteran
Citizens is a brand name of Citizens Bank, N.A. and each of its
Note: The application system is not compatible with all
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