Associate Customer Service Representative
Company: Saab Group
Location: East Syracuse
Posted on: June 9, 2021
Saab, Inc. in Syracuse NY has an immediate need for a dynamic,
results-oriented individual to fill the role of Associate Customer
Service Representative. The Associate Customer Service
Representative provides outstanding customer service to all Saab
customers and internal colleagues. The ideal candidate will be
highly motivated, customer-focused, and committed to providing
outstanding service as an advocate for Saab customers.
Responsibilities of the Associate Customer Service
Answer and respond to customer telephone and email contacts
including some off-hours and weekend assignments, as necessary.
Follow company policies and procedures to log, monitor, track,
and report on Customer Problem Reports (CPRs), includes expediting
hardware and non-hardware issue resolution through proper
Provide frequent follow-up communications to ensure that
customers and Saab colleagues are fully apprised of CPR status.
Coordinate actions across multiple departments and levels within
the organization, as necessary, to ensure that service level
requirements are met.
Become familiar with all Saab products and programs to best
understand customer issues and recruit help from the appropriate
Support the maintenance and use of the Customer Service
database. This includes entering data; reviewing data for
completeness, accuracy, and consistency; and taking proactive
measures to ensure integrity of data.
- Develop and maintain positive relationships with customers and
Skills and Experience:
High school diploma or equivalent required; Associates degree
Must be a problem solver who is poised, mature and fully capable
of professional communication with customers and Saab
Excellent oral and written communication skills.
Ability to effectively use problem solving skills and analytical
Ability to listen to the customer and understand the customer
Ability to work on multiple, complex issues simultaneously.
Must be detail oriented and comfortable with/interested in
Proficient with MS Office applications.
Familiar with databases.
Some physical lifting.
- Available to participate in regular rotational, 24 x 7 x 365
customer support activities, as scheduled.
Saab, Inc. provides an excellent working environment offering
professional growth opportunities, competitive wages, comprehensive
benefits, tuition reimbursement, work/life balance, business-casual
atmosphere and paid holidays.
Must be a U.S. citizen. Applicants selected may be subject to a
government security investigation and must meet eligibility
requirements for access to classified information.
As a condition of employment, candidates will be required to
participate in a background check that will include, at a minimum,
a criminal record check, education and employment verification.
Saab is a global defense and security company operating in the
fields of air, land and naval defense, civil security and
commercial aeronautics. We number approximately 17,000 employees
and have operations on all continents. Technologically we are
leaders in many areas, and one-fifth of our earnings are spent on
research and development.
Saab is a company where we see diversity as an asset and offer
unlimited opportunities for advancing in your career. We are also a
company that respects each person's needs and encourage employees
to lead a balanced, rewarding life beyond work. Saab values
diversity and is an Equal Opportunity/ Affirmative Action employer.
All qualified individuals are encouraged to apply and will be
considered for employment without regard to race, color, religion,
national origin, sex (including pregnancy), sexual orientation,
gender identity, age, veteran, disability status, or any other
federal, state, or locally protected category.
Keywords: Saab Group, Syracuse , Associate Customer Service Representative, Other , East Syracuse, New York
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