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Lead UX Designer/Researcher

Company: athenahealth, Inc.
Location: Watertown
Posted on: April 10, 2021

Job Description:

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking for a Lead UX Designer/Researcher to join our Platform UX team within our Platform Services division. Your job will be to exercise design thinking, UX strategy and UX education initiatives as well as support the UX, product and development teams with research and design deliverables. In this role, you will work cross functionally and across the Platform UX org to help execute our UX processes and find ways to add UX value to teams. You will embrace the challenge of elevating design within an enterprise product team, where user experience competes for attention against many other valid R&D priorities.But enough about us, let's talk about you.

You are motivated, enthusiastic, curious, comfortable with ambiguity, and able to effectively communicate your ideas.

The Team: Our Platform UX team provides design work to support the infrastructure behind all of athenahealth's products. We are helping to build the ecosystem that connects workflows and data across athena's networks.

Job Responsibilities

  • Research support for UX and product teams
  • Understand problem space and influence roadmaps
  • Build cross functional team alignment & user empathy
  • Define & implement team processes
  • Define solution frameworks
  • Strategize on adding UX value across product zones

    Typical Qualifications
    • Bachelor's or master's degree in Design, Human-Computer Interaction, Cognitive Psychology, Computer Science, Business or related disciplines
    • Significant experience UX research and strategy
    • Significant experience in product design
    • Experience working in agile development environments

      About athenahealth
      • Our Vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
      • Our Location: This role is based in Watertown, MA, just a few miles outside of Boston. Watertown is our Global Headquarters and our campus, the Arsenal on the Charles, is home to a number of restaurants, a local gym and large outdoor space. This office also has a cafeteria, coffee caf and food trucks that rotate every day.
      • Our Culture: At athenahealth, our employees (or "athenistas") are committed to making healthcare smarter. Our success is dependent on the diversity, collective spirit, and contributions of our people, clients and partners. We value teamwork and believe that the strength of our team comes from supporting each other and leveraging our specialized skills. If you are looking for company that will enable you to work outside of your comfort zone to transform the healthcare ecosystem, athenahealth is the place for you.
      • Our Perks: Along with health & financial benefits, our athenistas are offered a variety of perks that promote employee wellbeing such as commuter support, collaborative workspaces and dog-friendly offices - just to name a few.

        athenahealth is committed to a policy of equal employment opportunity-that's why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We're happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at

        taoperations@athenahealth.com for assistance.

        https://www.athenahealth.com/careers/equal-opportunity

Keywords: athenahealth, Inc., Syracuse , Lead UX Designer/Researcher, Other , Watertown, New York

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